Experienced Customer Service Representative – Luxury Fashion E-commerce

At arenaflex, we're on a mission to revolutionize the way people shop for fashion and style. As a leading online shopping destination for what's new and what's next in fashion and style, we're seeking a driven, action-oriented candidate with a passion for customer happiness and previous experience working with luxury goods. If you're a customer service rockstar with a knack for multitasking and a passion for delivering exceptional experiences, we want to hear from you!

About arenaflex

arenaflex is a Madison, Wisconsin-based company that's part of the Amazon family. We're a fully integrated subsidiary that's dedicated to providing women all over the world with the best collection of clothing from well-known and up-and-coming designers. With over 500 international brands in our portfolio, we offer a curated and nuanced selection of ready-to-wear and accessories that's fashion-forward, quick, and free international shipping. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join our ranks.

The Role

As an Experienced Customer Service Representative, you'll be responsible for responding to presale inquiries by phone, email, and online chat regarding fit, fashion trends/styles, product availability, and specials. You'll guide customers through the ordering procedure online, address post-order inquiries regarding delivery, billing, and shipping, and take advantage of a range of software tools to address client inquiries. You'll also help consumers with both domestic and international concerns by working with outside shipping contractors.

Responsibilities

* Respond to presale inquiries by phone, email, and online chat regarding fit, fashion trends/styles, product availability, and specials

• Guide customers through the ordering procedure online
• Address post-order inquiries regarding delivery, billing, and shipping
• Take advantage of a range of software tools to address client inquiries
• Help consumers with both domestic and international concerns by working with outside shipping contractors
• Collaborate with internal teams to resolve customer issues and improve overall customer satisfaction
• Stay up-to-date on product knowledge, fashion trends, and company policies to provide accurate and informed responses to customer inquiries

Requirements

* High school graduation or its equivalent

• Two or more years of experience in the retail, service, or customer service industries
• Proficient in basic math with the ability to compute refunds before and after discounts, and apply specified percentages, tiered promotional codes, and partial discounts to orders
• Exceptional communication skills, including the capacity to clearly and concisely communicate in writing and speech as well as to listen to and interpret customer needs
• Excellent organizational, time-management, and prioritization abilities
• Flexibility with a full-time schedule, including shift assignments on weekends and evenings
• A keen eye for detail and a high level of accuracy
• Experience working under pressure in a high-volume environment while upholding standards for productivity, quality, and service
• Working knowledge of MS Office Suite and Internet Explorer

Preferred Qualifications

* Fluency in one of the following languages: English, Spanish, Japanese, Korean, or Russian

• Experience working in a call center or customer service environment
• Knowledge of luxury fashion brands and trends
• Experience with software tools such as CRM systems, email management tools, and chat platforms

What We Offer

* Competitive hourly rate of $19.00 per hour

• Full-time, direct hire employment with opportunities for career growth and advancement
• Comprehensive benefits package, including medical, financial, and other benefits
• Opportunities for professional development and training
• Collaborative and dynamic work environment with a team of passionate and dedicated professionals
• Flexible scheduling with opportunities to work various shifts, including nights, weekends, and holidays

Compensation and Benefits

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $31,200/year in our lowest geographic market up to $53,600/year in our highest geographic market. Pay is based on a number of factors, including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company, and we offer a range of benefits, including equity, sign-on payments, and other forms of compensation, in addition to a full range of medical, financial, and other benefits.

How to Apply

If you're a motivated and customer-focused individual with a passion for luxury fashion, we want to hear from you! Apply now to join our team of customer service rockstars and help us deliver exceptional experiences to our customers around the world. Apply Job! Apply for this job