Experienced Customer Service Representative – Luxury Fashion E-commerce
At arenaflex, we're passionate about delivering exceptional customer experiences that exceed expectations. As a leading online shopping destination for fashion and style, we're seeking a driven and action-oriented Customer Service Representative to join our team. If you're passionate about luxury goods, have a knack for multitasking, and thrive in a dynamic work environment, we'd love to hear from you.
About arenaflex
arenaflex is a Madison, Wisconsin-based company that's part of the arenaflex family of brands. We're a fully integrated subsidiary of arenaflex, dedicated to providing women around the world with the best collection of clothing from well-known and up-and-coming designers. Our online shopping destination offers a curated and nuanced selection of ready-to-wear and accessories that's fashion-forward, quick, and free international shipping. With over 500 international brands and a presence in 165 countries, we're the go-to destination for women who want to stay ahead of the curve in fashion and style.
The Role
As a Customer Service Representative at arenaflex, you'll be responsible for delivering exceptional customer experiences through phone, email, and online chat. You'll be the first point of contact for customers, guiding them through the ordering process and addressing any concerns they may have. Your goal will be to resolve customer inquiries efficiently and effectively, ensuring that every interaction is a positive one.
Responsibilities
* Respond to presale inquiries by phone, email, and online chat regarding fit, fashion trends/styles, product availability, and specials.
- Guide customers through the ordering procedure online.
- Address and resolve post-order inquiries regarding delivery, billing, and shipping.
- Utilize a range of software tools to address client inquiries.
- Assist customers with both domestic and international concerns by working with outside shipping contractors.
Requirements
*
BASIC REQUIREMENTS
+ High school graduation or its equivalent + Two or more years of experience in the retail, service, or customer service industries + Proficient in basic math with the ability to compute refunds before and after discounts, and apply specified percentages, tiered promotional codes, and partial discounts to orders + Exceptional communication skills, including the capacity to clearly and concisely communicate in writing and speech as well as to listen to and interpret customer needs + Excellent organizational, time-management, and prioritization abilities + Flexibility with a full-time schedule, including shift assignments on weekends and evenings + A keen eye for detail and a high level of accuracy + Experience working under pressure in a high-volume environment while upholding standards for productivity, quality, and service + A working knowledge of MS Office Suite and Internet Explorer
PREFERRED QUALIFICATIONS
+ Fluency in one of the following languages: English, Spanish, Japanese, Korean, or Russian
What We Offer
* Competitive hourly rate of $19.00 per hour
- Full-time, direct hire employment with opportunities for career growth and development
- Dynamic and supportive work environment with a team of like-minded individuals
- Comprehensive benefits package, including medical, financial, and other benefits
- Opportunities for professional development and training
- Flexible scheduling with opportunities to work various shifts, including nights, weekends, and holidays
Why Join arenaflex?
At arenaflex, we're passionate about delivering exceptional customer experiences that exceed expectations. We're a company that values diversity and encourages individuals from all backgrounds to apply. We offer a dynamic and supportive work environment, comprehensive benefits package, and opportunities for career growth and development. If you're passionate about luxury goods, have a knack for multitasking, and thrive in a dynamic work environment, we'd love to hear from you.
How to Apply
If you're ready to take your customer service skills to the next level and join a dynamic team of professionals, apply now! Visit our website at [insert link] to learn more about this opportunity and submit your application. Apply for this job