Experienced Service Technician – Part Time Customer Support Representative @Remote

At arenaflex, we're on a mission to deliver exceptional customer experiences that exceed expectations. As a key member of our customer support team, you'll play a vital role in ensuring our customers receive top-notch service and support. If you're passionate about delivering outstanding customer experiences and have a knack for troubleshooting and problem-solving, we want to hear from you!

About arenaflex

arenaflex is a leading beverage company that's been refreshing customers for generations. With a rich history and a commitment to innovation, we're dedicated to delivering the best possible experience for our customers. Our team is passionate about what we do, and we're looking for like-minded individuals to join our ranks.

Job Summary

As a Service Technician – Part Time Customer Support Representative, you'll be responsible for providing exceptional customer service and support to our customers in the Fife Region. You'll work closely with our customers to troubleshoot and resolve issues with our soft drink fountain machines, ensuring that our customers receive the best possible experience. This is a part-time role that requires flexibility, including working on Saturdays and Sundays, as well as occasional holidays.

Key Responsibilities

* Perform mechanical services and light remanufacturing on soft drink fountain equipment according to arenaflex standards

• Investigate and diagnose issues with pop fountain equipment
• Maintain all refrigeration equipment in good working condition
• Move equipment to perform all mechanical services on fountain hardware, including preventative maintenance, software updates, and cosmetic repairs
• Remain positive, work as a team player, and create excellent customer support-oriented organizations

Essential Qualifications

* High school diploma or equivalent degree/certificate

• Valid driver's license
• Technical aptitude to fix machines
• Ability to lift 50 pounds
• Flexibility to work on Saturdays and Sundays, as well as occasional holidays

Preferred Qualifications

* Bachelor's degree in a related field (e.g., mechanical engineering, customer service)

• Previous experience in a customer-facing role or technical support position
• Familiarity with soft drink fountain equipment and maintenance procedures
• Excellent communication and problem-solving skills

Skills and Competencies

* Strong technical aptitude and problem-solving skills

• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Flexibility and adaptability in a fast-paced environment
• Strong customer service skills and a commitment to delivering exceptional customer experiences

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Service Technician – Part Time Customer Support Representative, you'll have opportunities to:

• Develop your technical skills and knowledge of soft drink fountain equipment
• Enhance your customer service skills and learn new techniques for delivering exceptional customer experiences
• Work with a talented team of professionals who are passionate about delivering outstanding customer service
• Participate in ongoing training and development programs to stay up-to-date with the latest industry trends and technologies

Work Environment and Company Culture

arenaflex is a dynamic and fast-paced work environment that's committed to delivering exceptional customer experiences. As a Service Technician – Part Time Customer Support Representative, you'll work in a team-oriented environment that values collaboration, innovation, and customer satisfaction. Our company culture is built on a foundation of respect, empathy, and open communication, and we're committed to creating a workplace that's inclusive and supportive of all employees.

Compensation, Perks, and Benefits

As a Service Technician – Part Time Customer Support Representative, you'll receive:

• Competitive hourly rate of $27/hour
• Opportunities for career growth and advancement
• Ongoing training and development programs
• A dynamic and fast-paced work environment that's committed to delivering exceptional customer experiences
• A team-oriented culture that values collaboration, innovation, and customer satisfaction

How to Apply

If you're passionate about delivering exceptional customer experiences and have a knack for troubleshooting and problem-solving, we want to hear from you! Apply now to become a Service Technician – Part Time Customer Support Representative at arenaflex. Apply Job! Apply for this job