Experienced Full Stack Customer Service Representative – Remote Customer Support

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two calls are ever the same? Look no further! arenaflex, a leading energy company, is seeking a highly skilled and motivated Remote Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing top-notch service to our customers, resolving issues, and exceeding customer satisfaction goals.

About arenaflex

arenaflex is a leading energy company serving nearly four million customers throughout the Midwest and Mid-Atlantic. We're committed to providing safe, reliable, and affordable energy solutions to our customers. Our team is passionate about making a difference in the lives of our customers, and we're looking for talented individuals like you to join our mission.

Key Responsibilities

As a Remote Customer Service Representative, you will be responsible for:

• Responding to a full range of customer telephone inquiries related to their utility bills, service order inquiries/requests, connects, transfers of service, and/or emergency calls
• Investigating meter read and other requests relating to billing accuracy or payment
• Handling emergency calls and resolving issues in a timely and professional manner
• Processing customer move-ins, adds, and transfers
• Processing refunds, compensation requests, and changes to accounts
• Routing escalated customer issues for resolution
• Making referrals and processing requests regarding special programs such as Energy Assistance, CRISIS, Dollar Energy, or other programs as necessary
• Processing order inquiry calls, initiating service orders, and providing service order status updates
• Assisting customers with credit/payment arrangements
• Directing customers to the appropriate self-service channels as necessary
• Meeting individual deadlines, metrics, and team goals
• Multi-tasking while effectively focusing on priority issues
• Working cooperatively in a group environment to achieve common goals

Requirements

To be successful in this role, you will need:

• A high school diploma or equivalent
• One (1) year of customer service experience
• Computer skills including navigating multiple tabs, windows, and systems
• The ability to type a minimum of 25 WPM (Word Per Minute)
• Solid written and verbal communication skills
• Must be 18 years of age or older

Preferred Qualifications

* 2-3 years of call center experience

• 2-5 years of previous customer service work from home experience
• Utility experience
• Advanced computer skills including navigating multiple tabs, windows, and systems
• Ability to type 60-65 WPM

Work Environment and Culture

As a Remote Customer Service Representative, you will work from the comfort of your own home, but you will be required to have reliable transportation to travel to your designated arenaflex facility during the first two days of employment for orientation and at any other times as necessary. You will be part of a dynamic team that values inclusion, diversity, and respect for all individuals. We promote a safe work environment by actively participating in all aspects of our employee safety program.

Compensation and Benefits

arenaflex offers a competitive compensation package, including:

• Starting pay: $17.70 per hour
• Opportunities for career growth and advancement
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Access to training and development programs to enhance your skills and knowledge

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to providing a safe and inclusive work environment for all employees and applicants.

Safety Statement

arenaflex promotes a safe work environment by actively participating in all aspects of our employee safety program. We encourage all employees to report any unsafe conditions and take actions to prevent personal injuries. Apply for this job