Experienced Customer Support Representative – TurboTax Tax Software Navigation & Support

Are you a customer service enthusiast with a passion for helping others? Do you thrive in a fast-paced, dynamic environment where no two interactions are ever the same? Look no further than arenaflex's exciting opportunity to join our team as an independent contractor providing customer support to Intuit TurboTax customers. As a key member of our arenaflex team, you will have the flexibility to create your own schedule, work from the comfort of your own home, and enjoy a range of benefits that will make you feel valued and supported.

About arenaflex

arenaflex is a customer experience business process outsourcing leader providing work-from-home opportunities to independent contractors across the United States and Canada since 1996. We pride ourselves on creating a supportive environment where our contractors can thrive and grow, both personally and professionally. As an independent contractor with arenaflex, you will have access to a range of contracts, including our exclusive Intuit TurboTax program.

Why Join the arenaflex Team?

There are many perks to contracting with arenaflex, including:

• Work from home: Say goodbye to commuting hassles and hello to the convenience of working from home.
• Flexibility: Schedule your own hours and enjoy the freedom of creating a schedule that works best for you.
• Gain experience in different industries: Expand your skillset and broaden your horizons while providing exceptional customer service.
• Supportive environment: We're there to help so you can focus your efforts on bringing top-notch service to the customers we serve.

Job Overview

As an independent contractor participating in arenaflex's Intuit TurboTax program, you will provide customer support via phone, chat, and/or video chat. Customer interactions will focus on software navigation and locating previous tax returns and amendments. In this role, you will provide an empathetic approach to customer interactions, leveraging critical thinking and multi-tasking capabilities and escalating when necessary.

Schedule

* Seasonal contract: This contract runs through April 15th, 2024

• Flexible schedule opportunities: You create your own schedule!
• Schedule available hours: Between 7 am and 11 pm CST, Monday - Sunday
• Weekday and weekend options: Available to fit your needs

Compensation

* Earn up to $19 per hour: Contractors on this program who meet or exceed key metrics earn on average the equivalent of $16-$19/hour during peak times and $15.60-$17.50/hour during non-peak times

• Peak rates apply: January - April

Required Skills

* Sincere desire to assist the customer: You're passionate about helping others and providing exceptional customer service.

• Tech savvy and avid computer user: You're comfortable navigating multiple systems and have a strong understanding of technology.
• Ability to multi-task and navigate multiple systems: You're able to juggle multiple tasks and prioritize your work effectively.
• Communicate with a friendly tone and professional demeanor: You're able to communicate effectively with customers and provide a positive experience.

Technology & Equipment Requirements

* Personal computer: No tablet

• Broadband internet connection: Recommended at least 10 MBPS
• Wired internet connection: No wi-fi or mobile internet

Windows 10 or Windows 11 operating system

*

Valid antivirus software installed, running and up to date

*

USB headset with microphone

*

A webcam will be loaned to each contractor to be used for the duration of the contract

Work Environment Requirements

* Quiet, uninterrupted space: You'll need a dedicated workspace with minimal distractions.

• Organized desk area: You'll need a clean and organized workspace to stay focused.
• Professional appearance: If on camera, you'll need to present yourself professionally.

Important Information

* About our application process: When you're ready to apply, click "Apply" and complete your profile. You'll then be prompted to complete an online assessment; this assessment takes about 30 minutes to complete. If you're among the qualified candidates, you'll receive an invitation via email within 24 hours to login to our online portal to complete a technology scan and complete the application for the contract opportunity.

• We are currently unable to work with contractors residing in California, New York, Pennsylvania, or Washington: Contractors must also successfully pass a criminal background check.

Contractual Relationship

* The relationship between you and arenaflex is a contractual relationship: You'll remain an independent contractor for the duration of this program assignment.

• Working Solutions will not be responsible for withholding taxes on your earnings while contracted with Working Solutions: When you receive your contract, you'll be asked to agree to have no claim against arenaflex hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker's compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind.

Apply Now

Ready to join the arenaflex team and start providing exceptional customer support to Intuit TurboTax customers? Click the link below to apply now: Apply Job! Apply for this job