Experienced Customer Support Specialist – Remote Opportunity at arenaflex
At arenaflex, we're proud to be a national leader in filing service of legal documents, and we're growing rapidly. As a result, we're seeking talented new team members to support our growth and tackle exciting challenges. If you're passionate about delivering exceptional customer experiences and thrive in a fast-paced environment, we want to hear from you.
About arenaflex
arenaflex is a team of 350 professionals with offices in Los Angeles, Dallas, Miami, Brooklyn, Chicago, Washington DC, and more. Our headquarters is located in Seattle, and we've been successful in this unique business for over 30 years. We continue to advance our technology and business processes to remain years ahead of what our competition can offer. Our commitment to innovation and customer satisfaction has earned us a reputation as a trusted partner in the legal services industry.
Job Overview
As an Experienced Customer Support Specialist at arenaflex, you'll play a critical role in addressing and resolving customer questions and issues, providing the best possible experience for our clients. This customer-focused role requires diplomacy, the ability to think on your feet, and a cool head while juggling multiple priorities at once. You'll work closely with other teams to ensure all necessary tasks are completed on orders, and you'll be responsible for correcting errors, following up with process servers, moving orders along, and providing information and updates.
Key Responsibilities
* Respond to customer support tickets, including answering questions and resolving issues related to existing orders
* Manage high-volume phone calls to assist customers with existing orders and assist new customers with how to place new orders online
* Respond to emails and address questions and concerns from customers, internal department queries relating to orders or payment on orders, and process servers in the field
* Document issues in Confluence
* Visit court dockets for information on case filing and occasionally pull filed papers
* Perform other job-related duties as assigned
Qualifications
* High school diploma or GED required; 1-3 years of customer support or call center experience assisting customers over the phone
* Technology Driven; Experience using computer programs such as Microsoft Outlook, Excel, and Word, PDF Editor, and phone systems preferred
* Document manipulation experience
* Ability to read, write, and speak English
* Ability to transcribe information, review an order, investigate issues, and implement solutions
* Ability to perform repetitive tasks with accuracy
* Ability to maintain a high level of work product in often stressful situations
* Ability to anticipate issues and circumvent them
* Ability to implement new processes and changes and improve performance
* Typing speed of at least 55 wpm
Why Join arenaflex?
We know that a company's success starts with its employees, and we're committed to providing a supportive and inclusive work environment that fosters growth and development. As a member of our team, you'll enjoy:
* Health, Dental, Vision insurance
* 401(k)
* Disability insurance
* Employee assistance program
* Paid time off
* Referral program
* Competitive pay: $12.00 per hour
* 100% remote work arrangement, located anywhere in Puerto Rico
What We Offer
At arenaflex, we're dedicated to helping our employees succeed in their careers and personal lives. We offer a range of benefits and perks, including:
* Ongoing training and development opportunities to help you grow in your role
* Collaborative and dynamic work environment with a team of passionate professionals
* Recognition and rewards for outstanding performance and contributions
* Flexible work arrangements to support work-life balance
* Access to the latest technology and tools to help you succeed
How to Apply
If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you!
Join Our Team Today!
At arenaflex, we're committed to building a diverse and inclusive team of talented professionals who share our passion for delivering exceptional customer experiences. If you're looking for a challenging and rewarding career opportunity, we invite you to join our team today. Apply now and take the first step towards a successful and fulfilling career with arenaflex.Don't miss out on this exciting opportunity to join a dynamic and growing company. Apply now and become a part of our arenaflex team!