Experienced Customer Experience Associate - Remote
Join arenaflex, a leading title insurance underwriter, in shaping the future of customer experience and support. At arenaflex, we're not just a company - we're a community of innovators, thinkers, and problem-solvers who are passionate about delivering exceptional customer experiences. As a seasoned Customer Experience Associate, you'll play a pivotal role in driving our organization's growth and success. If you're ready to take your career to the next level and make a meaningful impact, we want to hear from you!
About arenaflex
arenaflex is one of the nation's most prominent and rapidly expanding title insurance underwriters. With a strong presence in 37 states and the District of Columbia, we're dedicated to providing knowledgeable and responsive underwriting solutions to our clients. Our mission is to grow lifelong relationships and maintain quality through integrity and financial stability. We're committed to creating an inclusive culture built on respect for all individuals, and we welcome candidates from diverse backgrounds to join our team.
Job Responsibilities
As a Customer Experience Associate, you'll be responsible for:
- Establishing productive, professional relationships with key personnel, including:
+ In-house Agents and High-Profile agents + Senior management
- Monitoring internal support queues, reviewing, processing, and assigning inquiries
- Working closely with Regionals Managers and Sales Representatives to meet account performance objectives, meet clients' expectations, provide and maintain client satisfaction, and ensure problem resolution
- Developing a strong knowledge of proprietary systems, agency operations, and title software
- Assisting the Onboarding Manager with new agent onboarding
- Supporting the internal agent audit team
- Answering incoming calls to provide support or direct to the appropriate department
- Preparing reports
Minimum Qualifications
To be successful in this role, you'll need:
- A high school diploma or equivalent
- Experience in title insurance, customer support, or title software (a plus)
- Analytical skills and strong attention to detail
- Ability to identify, prioritize, and solve problems effectively
- Ability to exercise discretion and maintain confidentiality of sensitive information
- Advanced knowledge of software applications, including Microsoft Products, Title Software's, and Jira (preferred)
- Ability to work in a fast-paced, dynamic environment
- Effective communication skills
Preferred Qualifications
While not required, the following qualifications would be beneficial:
- Experience working in a remote or virtual environment
- Knowledge of CRM software and customer relationship management principles
- Experience with data analysis and reporting
- Certification in customer service or a related field
What We Offer
At arenaflex, we're committed to providing a comprehensive benefits package that includes:
- A flexible work environment, with the option to work from home
- Medical, dental, vision, 401k, PTO/paid sick leave, tuition reimbursement, life insurance, disability, and other great benefits
- Opportunities for career growth and professional development
- A dynamic and inclusive culture that values diversity and respect for all individuals
Why Join arenaflex?
* We're a company that puts people first, and we're committed to helping you own, develop, and nurture your career while growing our company
- We're a leader in the title insurance industry, with a strong presence in 37 states and the District of Columbia
- We offer a comprehensive benefits package and a flexible work environment
- We're committed to creating an inclusive culture built on respect for all individuals
How to Apply
If you're ready to take your career to the next level and make a meaningful impact, we want to hear from you! Apply today and join our thriving team at arenaflex. Apply Now! Apply for this job