Corporate Service Agreements Manager

About the position If you enjoy working closely with the customer, the role of Corporate Agreements Manager might be right for you. Deciding on your next employer is not a decision to be made lightly. But if you want to work on the front lines of development keep reading. Join our Services team as a Corporate Agreements Manager where you'll focus on supporting our key customers. Since our customers are located throughout North America, this critical position can be based at any of our main locations within the United States or work from your home office. You will oversee and manage assigned customer accounts and ensure that corporate agreements and service performance are carried out according to the agreement scope and to the customer’s complete satisfaction. On a day-to-day basis you will work closely with both internal and external customers to manage the agreement to meet both the customer requirements and internal goals, check that processes are running smoothly, and ensure we fulfill the requirements of service agreements to meet customer needs. Expectations Bachelor’s degree in business, engineering or project management or a similar related field; four to six years’ related experience in agreement management or paper machine and mill experience as a paper machine engineer, process manager, paper mill operations or maintenance management or service supplier to the industry; or equivalent combination of education and experience. Requires excellent client management skills including an understanding of general Project Management practices. Because the role requires a close connection to our customers, there is an expectation of about 30-50% travel as part of this role.

We Offer

We offer a dynamic work environment that values innovation and suits development-minded people who enjoy working in a fast-paced and energetic setting. All this includes a generous wage and benefits package with a company funded pension and 401k with a company match. We're looking for team-oriented people with a willingness to learn and contribute to our customers’ success. The best way to include you in the recruiting process is to receive your application through our online system. Please note that any offer of employment is contingent upon a background check and pre-employment physical and drug screen. When everything works together Valmet is where the best talent from a wide variety of backgrounds comes together. With 19,000 professionals around the world, we are the leading global developer and supplier of technologies, automation and services for the pulp, paper, and energy industries, and serve an even wider base of process industries with our automation systems and flow control solutions. Our commitment to moving our customers’ performance forward requires creativity, technological innovations, service know-how – and above all, teamwork. Join the team! www.valmet.com/careers

Responsibilities

• oversee and manage assigned customer accounts
• ensure that corporate agreements and service performance are carried out according to the agreement scope and to the customer’s complete satisfaction
• work closely with both internal and external customers to manage the agreement to meet both the customer requirements and internal goals
• check that processes are running smoothly
• ensure we fulfill the requirements of service agreements to meet customer needs

Requirements

• Bachelor’s degree in business, engineering or project management or a similar related field
• four to six years’ related experience in agreement management or paper machine and mill experience as a paper machine engineer, process manager, paper mill operations or maintenance management or service supplier to the industry; or equivalent combination of education and experience
• Requires excellent client management skills including an understanding of general Project Management practices
• expectation of about 30-50% travel as part of this role

Benefits

• dynamic work environment that values innovation and suits development-minded people who enjoy working in a fast-paced and energetic setting
• generous wage and benefits package with a company funded pension and 401k with a company match

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