Remote CSR

Dawson's Electric & Air | Your Peace of Mind is Our Priority Dawson’s Electric & Air is a family-owned company focused on delivering exceptional service and creating a positive experience for every customer. We’re growing and looking for a reliable, customer-focused Remote CSR/Dispatcher to join our team. This role is primarily customer service–focused, with dispatching responsibilities to support our field technicians. If you’re organized, personable, and thrive in a fast‑paced environment, we’d love to hear from you. What You’ll Do Customer Service

• Answer incoming customer calls with a friendly, professional tone
• Schedule service calls and accurately enter customer information
• Respond to customer inquiries and resolve concerns with care and urgency
• Build trust and relationships with customers and create a positive overall experience
• Make outbound calls for scheduling, follow‑ups, and membership opportunities
• Communicate clearly with customers regarding timing, expectations, and services

Dispatching Support

• Schedule and dispatch technicians efficiently based on availability and skillset
• Monitor job progress and adjust schedules as needed throughout the day
• Communicate with technicians to ensure smooth job flow
• Help prioritize calls during high‑volume periods

What’s In It For You?

• Competitive Pay: Starting at $40,000 annually, with performance‑based bonuses
• Comprehensive Benefits: Medical, Dental, Vision, 401(k) matching, PTO, Vacation Days, Paid Holidays, and Pet Insurance
• Growth & Training: Continuous learning and development with clear paths for career advancement
• Work‑Life Balance: Flexible scheduling and an open‑door policy that respects your time and input

Work Environment

• This is a remote position. Although we would love to have you join us in‑office anytime especially for company breakfasts, outings, holiday parties!
• Company‑provided equipment (computer, headset, mouse, etc.)
• Flexible scheduling options (to be discussed – we’re open to finding the right fit)

Why You’ll Love It Here At Dawson's Electric & Air, family values are at the core of our culture. We promote from within, celebrate hard work, and offer a supportive environment where each team member is more than just a cog in the machine. Here, you’re part of something bigger, a team that values you and the impact you make daily. Dawson's Electric & Air is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status.

Qualifications

• Experience in the trades required (Electrical, HVAC, Plumbing)
• Experience using ServiceTitan or other home services CRM platforms required
• Knowledge of multiple trades preferred
• Strong communication and customer service skills
• Highly organized with the ability to multitask
• Comfortable working in a fast‑paced, team‑oriented environment
• Ability to work remote while still remaining engaged with the team
• Willingness to learn a new trade if necessary
• 1‑2 years of customer service experience
• Valid driver’s license and authorized to work in the U.S.
• Ability to pass a drug and background check

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