Experienced Patient Care Coordinator – After Hours Call Center
Join arenaflex, a national leader in providing high-quality medical products and services, as we seek a dedicated Patient Care Coordinator to join our Sleep Central (After Hours Call Center) team in Murray, KY.
About arenaflex
arenaflex is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions, and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. With hundreds of locations across 45 states, arenaflex provides high-quality medical products, services, and outstanding customer care.
Job Summary
We are seeking a highly motivated and customer-focused Patient Care Coordinator to join our After Hours Call Center team. As a Patient Care Coordinator, you will be responsible for contacting patients regarding delivery of equipment, taking patient orders, verifying patient information, and placing orders in a timely manner. This is a remote work opportunity, allowing you to work from the comfort of your own home.
Key Responsibilities
* Accurately transcribe patient profiles over the telephone, including data entry of information and possible outbound calling
- Obtain medically necessary documentation
- Process patient orders through the On-line Pharmacy system
- Resolve tracking issues and reschedule shipping orders for patients
- Troubleshoot problems based on patient input regarding the scope and/or magnitude of failure
- Verify orders are complete
- Perform other duties as assigned
Qualifications
* High school diploma or GED equivalent
- Experience in the medical field and administrative record management
- Strong customer service background
- Valid driver's license in the state of residence with a clean driving record (when applicable for the position)
- Background investigation (company-wide)
- Drug screen (when applicable for the position)
Skills and Competencies
* Effectively communicate in English, both oral and written
- Helpful, knowledgeable, and polite while maintaining a positive attitude
- Interpret a variety of communications (verbal, non-verbal, written, listening, and visual)
- Maintain confidentiality and practice discretion and caution when handling sensitive information
- Medical terminology
- Multi-task along with attention to detail
- Accurately perform simple mathematical calculations using addition, subtraction, multiplication, and division
- Self-motivation, organized, time-management, and deductive problem-solving skills
- Work independently and as part of a team
Work Environment and Company Culture
* 100% remote work from home opportunity
- Flexible scheduling with five days a week, including every Saturday and Sunday, and three evening shifts during weekdays starting at or after 4:00pm Central time
- Collaborative and supportive team environment
- Opportunities for career growth and professional development
- Recognition and rewards for outstanding performance
Compensation and Benefits
* Competitive salary of $16 per hour
- Quarterly bonus opportunity
- Comprehensive benefits package, including:
+ 401(k) + Medical, dental, and vision + Life insurance and disability + Generous paid time off and paid holidays + Employee discount program + Employee recognition program + Bonus and incentive opportunities + Mileage reimbursement (when applicable for the position) + Telephone reimbursement (when applicable for the position)
How to Apply
If you are a motivated and customer-focused individual with a passion for providing exceptional patient care, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to reviewing your application and discussing this opportunity further.
Equal Opportunity Employer
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion. Apply for this job