Experienced Customer Support Representative – Pet Pharmacy and Veterinary Assistance

At arenaflex, we're on a mission to revolutionize the way people care for their pets. As a leading online pet pharmacy and veterinary assistance provider, we're committed to delivering exceptional customer experiences that exceed our clients' expectations. We're now seeking a highly motivated and customer-focused individual to join our team as a Customer Support Representative in our Louisville, KY office.

Why You'll Love Working at arenaflex

At arenaflex, we prioritize the well-being, health, and culture of our employees and clients alike. We offer a range of benefits and perks that make us a great place to work, including:

• Competitive starting wages
• Opportunities for wage increases starting after 3 months of service
• A comfortable, climate-controlled work environment
• A 20% discount program for all your pet needs
• 401(k) with company matching
• Regular team-building events and company-supported lunch meetings
• Opportunities for career growth and advancement
• Eligibility for health insurance on the first of the month
• Sponsored childcare, adult, and pet backup care through Care.com
• Discounts on various products through the LifeMart Rewards program

What You'll Do

As a Customer Support Representative, you'll play a critical role in delivering exceptional customer experiences by:

• Connecting directly with veterinary clinics to process prescription requests, resolve client issues, and clarify order requests
• Conducting thorough examinations and issue resolution to determine the best solutions for clients and facility partners, with follow-up on a case-by-case basis
• Accurately entering prescription information into arenaflex's healthcare software
• Maintaining a high level of quality through data entry and order handling of veterinary pharmacy orders
• Working with empathy, attention to detail, patience, and kindness to clients and partners alike
• Embracing a willingness to learn and grow, with a culture of open feedback and continuous improvement
• Communicating with veterinary facilities via phone (and occasionally other channels) with various topics, utilizing our internal systems and frameworks to investigate solutions and record client note accounts

What You'll Need

To succeed in this role, you'll need:

• Exceptional communication skills (written, verbal, and listening)
• Ability to multitask (e.g., chatting on the phone while exploring on the computer and taking notes)
• A strong sense of ownership, self-motivation, and attention to detail
• Proficiency with Microsoft Outlook
• High school education or equivalent
• Ability to obtain a Pharmacy Technician Permit from the Kentucky Board of Pharmacy (if required)
• Strong decision-making skills
• Proven ability to perform multiple tasks and excel in a fast-paced environment
• Flexibility to adjust to changing business needs and adapt to new situations
• Ability to work a flexible schedule and stay at work longer than required on a case-by-case basis
• Demonstrated ability to maintain confidentiality and handle sensitive information
• Ability to pass a background check

Join Our Team!

If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. At arenaflex, we're committed to creating a culture of growth, learning, and continuous improvement. We can't wait to welcome you to our team! Apply now and take the first step towards a rewarding career with arenaflex! Apply for this job