Customer Service Manager, Airport Customer Care at arenaflex

Job Summary:

Join arenaflex, a leading airline company, as a Customer Service Manager in our Airport Customer Care team. As a key member of our team, you will be responsible for leading and developing front-line team members to ensure a safe and high-performing operation while delivering exceptional customer service. This role emphasizes safety, teamwork, and leadership, aiming to create an environment that fosters mutual respect and core values. If you are a motivated and results-driven individual with a passion for customer service, we encourage you to apply for this exciting opportunity.

About arenaflex:

arenaflex is a world-renowned airline company that operates a vast network of flights to over 365 destinations worldwide. Our mission is to provide exceptional customer service while ensuring the safety and well-being of our passengers, employees, and the communities we serve. We are committed to fostering a culture of mutual respect, compassion, and integrity, and we are seeking like-minded individuals to join our team.

Responsibilities:

As a Customer Service Manager at arenaflex, you will be responsible for:

Driving Operational Excellence:

Maintaining a safety-conscious environment that promotes exceptional customer service while driving operational excellence.

Safety Advocacy:

Identifying and addressing safety concerns, and promoting a culture of safety throughout the team.

Team Development:

Establishing team and individual goals aligned with departmental and company objectives, and coaching and mentoring front-line team members in skill development and customer service.

Relationship Building:

Promoting effective relationships with team members that foster compassion, integrity, respect, and dignity.

Resource Allocation:

Allocating resources effectively to support teams in achieving operational goals safely.

Self-Audits and Investigations:

Conducting self-audits, observations, and root cause investigations to ensure ongoing safety and reliability of operations.

Communication:

Facilitating effective communication among departments to achieve common goals.

Policy Adherence:

Ensuring adherence to the Joint Collective Bargaining Agreement (JCBA) and corporate policies.

Escalated Service Issues:

Managing escalated service issues and maintaining visibility to team members during problem resolution.

Information Delivery:

Delivering key corporate and local information to front-line leaders efficiently.

Requirements:

To be successful in this role, you will need:

High School Diploma or GED Equivalency:

A high school diploma or equivalent is required.

Airport Customer Service Experience:

Previous airport customer service experience is preferred.

Leadership Experience:

2 years of experience leading others is preferred.

Company Policies and Procedures:

Knowledge of company policies and procedures and functional automation applications is preferred.

Inclusive Working Environment:

Ability to engage and support an inclusive working environment.

Active Listening Skills:

Strong active listening skills.

Critical Thinking:

Critical thinking ability to evaluate solutions and approaches to problems.

Performance Monitoring:

Ability to monitor and assess performance for improvements.

Decision-Making:

Strong decision-making skills.

Independence and Collaboration:

Ability to work independently and collaboratively under demanding conditions.

Task Prioritization:

Ability to prioritize and execute tasks with urgency and precision.

Microsoft Office:

Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook).

USPS Clearance:

Ability to obtain USPS clearance.

Nice-to-Haves:

*

Fast-Paced Environment:

Experience in a fast-paced dynamic environment.

Union Contract Rules:

Knowledge of union contract rules and regulations.

Benefits:

As a valued member of our team, you will enjoy a range of benefits, including:

Travel Perks:

Travel perks for you, your family, and friends to explore 365 destinations.

Health Benefits:

Health benefits including dental, vision, and prescription coverage from day one.

Wellness Programs:

Access to wellness programs and resources.

401(k) Program:

401(k) program with employer contributions after one year.

Employee Assistance Program:

Employee Assistance Program, pet insurance, and discounts on hotels, cars, and cruises.

How to Apply:

If you are a motivated and results-driven individual with a passion for customer service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will review your qualifications and experience. We look forward to welcoming you to our team at arenaflex! Apply for this job