Experienced Customer Support Representative – Healthcare Insurance Billing Platform

At arenaflex, we're revolutionizing the way eye care providers manage their insurance billing. Our innovative platform, Anagram, combines instant eligibility and benefit verifications, patient responsibility calculation, claims management, payment posting, and more, saving providers time and money, and freeing doctors to deliver the best care for their patients. With over 2,000 eye care professionals relying on Anagram to manage their insurance billing, we're the largest and fastest-growing insurance billing platform for eye care providers in America, processing hundreds of millions of dollars each year.

Join Our Dynamic Customer Support Team

As a Customer Support Representative at arenaflex, you'll be part of a collaborative and dynamic team dedicated to guiding, teaching, and supporting our customers in using Anagram's innovative platform. You'll be the friendly, knowledgeable face of arenaflex, delivering exceptional service and building strong relationships with healthcare providers. This role is ideal for a proactive self-starter who thrives in a fast-paced environment. Your contributions will have a direct and meaningful impact on our business and the healthcare providers we serve.

What We're Looking For

We're seeking a highly motivated and customer-focused individual with:

• 1-3+ years of experience in a customer service or support role
• A team player with a positive, "can-do" attitude
• Strong communication and active listening skills
• Excellent problem-solving abilities
• Comfortable managing multiple tasks in a fast-paced environment
• Patient and empathetic when handling challenging cases
• Quick to learn and comfortable using a variety of tools, including but not limited to: Intercom, Slack, HubSpot, & Google Workspace

Key Responsibilities

As a Customer Support Representative, you'll:

• Provide timely, accurate, and empathetic support to customers via chat and email
• Understand and identify customer needs, guiding them through specific features and functionalities
• Maintain and update internal knowledge bases and customer records
• Share updates about new features, improvements, or processes with customers
• Collaborate cross-functionally with other teams to ensure a smooth customer experience

Bonus Points!

* Passion for healthcare and improving the patient/provider experience

• Previous experience at a SaaS company or within a fast-growing startup
• Knowledge of Medical Insurance Terminology

What We Offer

arenaflex offers a comprehensive benefits package, including:

• Industry-leading compensation, including salary and equity ownership
• MacBook, monitor, and all the technologies you need to succeed
• Medical & Dental Insurance
• 401k
• Fast-paced startup environment
• Remote first company

Our Commitment to Diversity and Inclusion

arenaflex is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please email your request to [email protected].

Ready to Join Our Team?

Apply now to become a part of our dynamic Customer Support team and help us revolutionize the way eye care providers manage their insurance billing. Apply for this job