Senior Manager, Agency & Project Management

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.Ready to explore a career path? Start your journey.Job DescriptionRole title: Senior Manager, Agency & Project ManagementReports to: VP, Global Brand & Marketing CommunicationsTravel Required: OccasionallyTake your career to new heights with American Express Global Business TravelWe're looking to add an established agency management professional to our Global Brand & Marketing Communications team. If you're passionate about travel, making connections, working with others, and providing a world class experience for our customers, you might be perfect for our team. This role sits across the global American Express Global Business Travel (Amex GBT) brand and requires a leader with experience in managing a large agency portfolio for a global brand.Our marketing team prides ourselves on authentic leadership, serving our customers around the world and delivering excellence in everything we do. We are on a transformation journey with customer centricity at the heart, using data, technology, and creative excellence to deliver an outstanding connection with clients of all sizes. This person will be a critical part of orchestrating this transformation with our creative & media agency partners, alongside leading key projects within the Marketing function.As a marketing leader, you'll be a key part of our mission of Powering Progress Through Travel. In this role you will lead all relationships with our agency partners, developing a strategic approach to how and where our agency partners integrate. You will work closely with our Procurement team to deliver value to the organization and hold accountability for creative and operational output of the agency teams. You will also lead a team of Global Brand & Marketing Communications Project Managers who run the largest cross-functional marketing programs in the marketing plan.This can be based at either 5 Churchill Place, London or 666 3rd Ave, New York (hybrid working is in place).What You’ll Do:

• Develop our future global agency strategy for creative, production and media.
• Manage day-to-day engagement with agency leaders, developing the agency performance management framework to deliver operational excellence.
• Lead on creative oversight process and engagement between Marketing and our agency partners – driving continuous improvement across all phases of creative development.
• Own media agency relationship including measurement of agency success, working closely with Global Brand and Performance Marketing teams to ensure service excellence is being achieved.
• Coordinate agency renewals, rate card negotiation, contracts, and service provisions by partnering with the Amex GBT Procurement team.
• Lead the Global Brand & Marketing Communications Project Management team, delivering cross-functional support for large marketing projects.
• Play an active role in the leadership of the Global Brand & Marketing Communications team.
• Responsible for governance of all agency partners and project delivery, working closely with the Amex GBT General Counsel’s Office to ensure compliance with all appropriate standards.

Key Stakeholders and Relationships

• Commercial and Business Teams
• Marketing function overall
• Agency partners
• Procurement and Finance
• General Counsel and Compliance
• Executive Team

What We’re Looking For:

• Significant experience working in a large global business leading agency relationships.
• Clear experience of managing negotiation with third parties.
• Qualified project manager with experience of leading projects at scale.
• Open-minded, excitement to try new tactics, and perseverance to see projects to completion.
• Able to lead and operate effectively through periods of significant change.
• Effective senior stakeholder management and able to operate across matrix organizations.
• Proven experience of delivering results in highly commercial environment.
• International experience working with remote teams and time zones is a plus.

As a leading global travel management company, we are uniquely positioned to champion and influence inclusive, accessible, and safe travel for all. Our diverse workforce, reflective of our client base, is our key to success.What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!LocationUnited Kingdom - LondonThe #TeamGBT ExperienceWork and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
• Wellbeing resources to support mental and emotional health for you and your immediate family.
• And much more!

All qualified applicants will receive equal consideration for employment without regard to age, gender identity (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, race, color, religion, creed, national origin, disability, veteran status, citizenship or marital status. It is our policy to maintain an equal-opportunity environment free from intimidation, harassment or bias for our candidates, colleagues, clients and suppliers.We are committed to providing reasonable accommodation to individuals with disabilities. Please, let your recruiter know if you need an accommodation at any point during the hiring process. For more details, please consult GBT Recruitment Privacy Statement.What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for! Apply Job!