Amazon Client Success Manager - Remote | WFH
Embark on a journey with a dynamic and expanding company, surrounded by incredible individuals, all united by an unwavering dedication to our partners' success.
Who We Are
We are a thriving sales management firm committed to guiding our clients toward triumph on the Amazon platform. In collaboration with outstanding brands, we craft and execute strategies that empower them to flourish in the ever-evolving retail landscape. Beyond merely boosting sales figures, our clients seek a strategic Amazon approach that revolves around their brand narrative, engaging consumers, and forging profitable partnerships.
Our Approach
We believe in working hard, having fun, and prioritizing our clients at every step. Independent thinkers, proactive individuals, and those with a positive mindset thrive in our highly collaborative environment. Success at our company means being a self-starter who aspires to elevate themselves and our team daily.
Who We're Seeking
We are in search of an adept Amazon Seller Central and Vendor Central Manager to be at the forefront of our brand partnerships, overseeing their e-commerce endeavors.
The ideal candidate possesses experience that enables them to interact with clients, ensuring a curated experience, meeting deadlines, and delivering exceptional service. The role involves guaranteeing the thriving success of every aspect of our clients' Amazon business.
Responsibilities
Serve as the Amazon subject matter expert in client interactions
Collaborate with the Client Coordinator to maintain client catalogs and exceptional digital merchandising content
Anticipate and navigate potential challenges within the Amazon system for our clients
Utilize internal resources to create compelling product listings, execute effective marketing campaigns, and manage inventory/forecasts
Ensure timely completion of all deliverables for assigned clients
Actively troubleshoot and resolve issues within the Amazon ecosystem for clients
Collaborate with the account director to formulate client-specific Amazon strategies
Stay informed about all changes within the Amazon system
Successful Candidates
Undertake additional responsibilities inherent in a high-growth startup environment
2-3 years of experience within the Amazon ecosystem
2-3 years of customer service and/or account management experience
Background in working with consumer product brands
Detail-oriented, diligent, and organized
Ability to multitask, communicate effectively, and collaborate with internal teams and clients
Bachelors degree in business, marketing, or a related field required
Compensation And Benefits
Work/Life Balance: Enjoy a remote work environment, 3 weeks PTO, 2 personal days, and 10 paid holidays
Wellness: Access to medical, dental, and vision insurance
Financial Well-Being: Competitive salary with 401k and a 4% employer match
Job Type: Full Time/Salary
We celebrate the diversity of our local communities, encompassing race, religion, national or ethnic origin, sexual orientation, and gender identity/expression. We invite candidates who mirror our growing regional and national diversity.
About Us
We are a rapidly growing sales management firm dedicated to the success of our clients on the Amazon platform. We partner with consumer product brands to implement Amazon strategies tailored to their unique business needs. For us, success goes beyond driving sales; it's about narrating our client's brand story on the world's largest online marketplace.
Employment Type: Full-Time Apply Job!