Experienced Product Specialist - India (Customer Support + Success) at arenaflex

Join arenaflex's dynamic team and embark on a thrilling journey in the B2B SaaS space!

Are you a customer-centric individual with a passion for problem-solving and a knack for delivering exceptional support? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to apply for the Product Specialist role at arenaflex, where you'll be the first point of contact for our customers and play a vital role in shaping their experience.

About arenaflex:

arenaflex is a revenue management solution for the short-term rental and hospitality industry, founded in 2014 and headquartered in Chicago, IL. Our platform helps individual hosts and hospitality professionals optimize their pricing and revenue management, adapting to changing market trends and occupancy levels. With dynamic pricing, automation rules, and customizations, we manage pricing and minimum-stay restrictions for any portfolio size, with prices automatically uploaded to preferred channels. Every day, we price over 500,000+ listings globally across 150+ countries, offering world-class tools like the Base Price Help and Minimum Stay Recommendation Engine. In 2025, we scaled to:

• 500K+ properties
• 250+ globally remote team
• 60K+ customers worldwide
• 36% diversity

Industry awards won:

• SaasBoomi 2021
• The Shortyz 2020
• The Shortyz 2023

We continue to grow exponentially backed by a strong team to take us to the next level.

Why join arenaflex?

* We are a remote-first organization and accept work from home as the norm.

• Work with an industry-leading product that has thousands of customers worldwide, and our customers love the product! (NPS in the 70s, Customer reviews here)
• Work with a global team (15 countries and counting) of passionate individuals that accept open communication, empowerment, and a shared focus on customer success.
• We are a freemium product, so marketing leads the charge on customer acquisition.

About the Role:

As a Product Specialist at arenaflex, you will be the first layer of communication with our customers. You will wear many hats, and your work will have a real impact on the success of our customers and their businesses. Our customers love the support and service we provide, and your role will be to not only uphold similar standards but set new standards.

Key Responsibilities:

* Taking ownership of customer issues reported and seeing problems through to resolution

• Conducting product walkthroughs and providing resolutions to customers' queries
• Researching, diagnosing, troubleshooting, and identifying solutions to resolve customer issues
• Provide prompt and accurate feedback to customers
• Ensure proper recording and closure of all issues
• Answering questions over email, phone calls, & live video calls
• Finding ways to go above & beyond to help customers

About You:

* Empathy, and patience

• Curiosity and a problem-solving mindset
• Previous experience at a start-up or in a customer support role
• Strong analytical background - our product is very math and numbers-heavy!
• Solid verbal, written, presentation, and interpersonal communication skills
• Experience with Databases (including SQL queries), Microsoft Excel, PowerPoint
• Experience working with Zohodesk or other support/service software

How to Apply:

Please fill out the form with the required details. If your profile is shortlisted, our team will reach out to you via email. If you don't find the emails in your inbox, please check your spam folder.

Tip:

Avoid using AI-generated responses. We want to hear from you!

Equal Opportunity Employer:

arenaflex is an equal opportunity employer. We are committed to providing equal opportunity in all aspects of employment. We do not discriminate based on race, colour, religious creed, national origin, ancestry, sex, age, veteran status, marital status or physical challenges.

Originally posted on arenaflex's website

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What We Offer:

* Competitive salary and benefits package

• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Flexible work arrangements, including remote work options
• Access to cutting-edge technology and tools
• Recognition and rewards for outstanding performance
• A fun and supportive team culture

Join arenaflex today and be part of a team that is shaping the future of revenue management in the short-term rental and hospitality industry! Apply for this job