Patient Access Coordinator, Flex

At Carrum, we are transforming how we pay for, deliver and experience healthcare. If you are passionate about changing healthcare and want to finally get rid of surprise bills, poor quality, and high prices, while thriving in an entrepreneurial, cutting-edge environment, we would love to connect with you. In 2014 Carrum reinvented the Centers of Excellence (COE) category in digital health. Today, 95% of the US population lives within 50 miles of a Carrum COE and our providers rank in the top 10% nationally. Our team’s execution has been recognized by the venture community and we’ve raised more than $96M in aggregate from investors like OMERS, Tiger Global Management and Wildcat Ventures. Our impact has been externally proven in a 2021 RAND Corporation study and featured as a Harvard Business School (HBS) case study. The Patient Access Coordinator plays an important role in delivering a positive and supportive first experience for patients engaging with Carrum Health. PAC’s focuses on learning core workflows, building strong patient communication skills, and consistently meeting established service standards while supporting patients through foundational access and intake needs. The hourly rate for this role is $20 and eligiible for full benefits and overtime. This is a flex role, typically working between 32-40 hours/week with opt-in overtime. You’re excited about this opportunity because you will...

• Provide high-quality patient support through phone and digital channels by following established scripts, workflows, and service standards.
• Guide patients through basic registration, eligibility questions, FAQs, and next steps with empathy and clarity.
• Learn and apply foundational knowledge of medical terminology, insurance basics, and HIPAA compliance.
• Accurately document patient interactions and complete required follow-up tasks within defined SLAs.
• Build confidence handling routine patient questions and requests while knowing when to escalate appropriately.
• Develop your skills through coaching, feedback, and hands-on experience in a fast-paced care environment.

We’re excited about you because…

• You are eager to learn and motivated to build a career in patient services or healthcare operations.
• You demonstrate strong customer service instincts, empathy, and professionalism.
• You are dependable, organized, and able to follow established processes consistently.
• You are comfortable learning new tools and technology and asking questions when support is needed.
• You value teamwork and contribute positively to a collaborative environment.
• You handle confidential information responsibly and follow compliance requirements.

Key Responsibilities:

• Handle inbound and outbound patient communications (approximately 100-125 calls per week) across a broader range of access and intake scenarios.
• Follow standard scripts, workflows, and escalation paths to ensure accurate and consistent patient support.
• Meet performance expectations related to call handling, responsiveness, documentation, and quality.
• Accurately document all patient interactions in the Care App and supporting systems.
• Escalate complex or sensitive issues to senior team members or leadership as appropriate.
• Participate fully in onboarding, training, and ongoing learning opportunities.

Qualifications and Requirements:

• High School Diploma or General Education Degree (GED) required; college education preferred.
• Spanish Speaking preferred

Why you’ll love working with us...

• We’re a hard-working, humble, and compassionate group motivated to solve the hard problems in healthcare today. You’ll work with talented, experienced co-workers from companies like Booz & Company, Livongo, 98point6, Google, and Optum. We believe in using data to inform decisions, technology to make our jobs easier, and creative thinking to pave the future.
• We are working with some of the most recognized and esteemed names in the country. Top hospitals like Johns Hopkins, Mayo Clinic, Stanford Health Care, Scripps Health, and Rush Health have joined our platform. Employers who use our benefit include US Foods, United Airlines, and large public sector organizations like the self-insured schools of California, and the State of Maine.
• We empower team members to be autonomous and provide a collaborative environment where you get support and healthy feedback. You can bring your authentic self to work every day and are encouraged to help others do the same.
• We carve out time to let go of work to celebrate our successes and have fun. We’re a remote-first company with employees all over the United States and two office locations in San Francisco and Chicago. We support our employees during the work day and beyond with flexible working hours, generous time off, paid parental leave, and opportunities to connect with coworkers both virtually and in-person.
• We embrace our team’s diversity of thought, experience, and interests and know that doing so makes us stronger as a company. Carrum has an active employee-led Diversity, Equity, Inclusion, and Justice (DEIJ) committee and several employee resource groups (ERGs). Our ERGS help employees build stronger connections through social, educational, and community activities.
• You’ll feel proud that the work you do each day directly impacts people’s lives in big and meaningful ways.

Other benefits:

• Stock option plan
• Flexible schedules and remote work
• Chicago and San Francisco offices available
• Self-managed vacation days, within reason
• Paid parental leave
• Health, vision, and dental insurance
• 401K retirement plan

About Carrum We’re a health tech company that brings value-based care to the masses. We help employers deliver a memorable patient experience, immediately lower healthcare costs, and drive better outcomes and achieve this through the power of technology and human-centered design. Since launching in 2014, we’ve partnered with Fortune 500 employers and top hospitals across the nation. We’ve been recognized by Harvard Business School and featured in TechCrunch, The Los Angeles Times, Washington Post, and Modern Healthcare. We believe we’re only scratching the surface of our opportunity and we’re looking for incredible people like you to help us realize our full impact. Carrum Health is an equal opportunity employer and encourages all applicants from every background and life experience. Apply To This Job