Call Center Representative ? Overnight Customer Service Jobs Remote
Job Type: Call Center Representative Location: Texas Company: Lap of Love... Lap of Love is seeking an experienced Call Center Representative, referred to as a Veterinary Care Coordinator, to join their growing team. In this role, you?ll provide compassionate customer service to pet families seeking end-of-life care services. Lap of Love is a nationally recognized leader in providing in-home, end-of-life care for pets and their families. The ideal candidate should have a natural love for animals and a genuine concern for people?s emotional well-being. Responsibilities: ? Provide positive customer service interactions with pet families. ? Answer a high volume of customer service calls in a remote work environment. ? Gather and document pet?s medical information and schedule appointments. ? Meet productivity, quality, and performance standards. ? Handle emotional conversations in a calm and compassionate manner. ? Ensure punctuality and meet all work-related requirements. ? Learn and use various software programs effectively. Requirements: ? Experience in high call volume, customer service, or call center roles. ? Proficiency in using software such as Gmail, Google Calendar, Google Maps, GoToConnect, Slack, and NICEInContact. ? Previous experience working from home or with minimal peer interactions. ? High attention to detail and adaptability to new processes. ? Must attend a mandatory 4-week training program at the start of employment. ? Physical requirements include sitting for extended periods and lifting up to 15 pounds. Schedule: ? Call Center operates 7 days a week, 365 days a year from 7 am to 11 pm. ? Evening shifts available from 1:00 pm-10:00 pm or 2:00 pm-11:00 pm. ? Schedule includes nights, weekends, and holidays. ? Mandatory 4-week intensive training program at the beginning of employment. Benefits: ? 100% Company Funded Health Insurance. ? Comprehensive Mental Health Support through Modern Health. ? Gym Memberships, Classes, and Programming through Peerfit. ? Dental, Vision, Life Insurance, Long and Short Term Disability. ? Retirement Plan with a 3% match and Roth 401k. ? Generous Paid Time Off and Parental Leave. ? Bereavement Leave. ? Training & Development Opportunities. ? Pet Insurance. ? Remote Work From Home. Compensation: ? Hourly non-exempt position eligible for overtime. ? Hourly pay starts at $15.00 per hour. ? Previous call center experience and bilingual background may increase hourly rate by up to $2.00 per hour Apply Job!