Customer Success Manager, Portugal

This a Full Remote job, the offer is available from: Europe, European Union Imagine having the power to stress-test an entire power grid against a hurricane or thunderstorm before the clouds even gather. That is the reality we are creating at Neara. We use advanced machine learning to create engineering-grade, physics enabled digital twins of electricity grids across four continents, this helps asset owners understand their biggest challenges and bring the most viable solutions to life across millions of kilometres of infrastructure. By simulating extreme weather and structural stress at a network-wide scale, we empower the world’s largest utilities to pinpoint risks, optimise investments and build a more resilient global energy future. Our team is a collection of brilliant minds who are fanatical about making a tangible difference in the real world, utilising AI and machine learning to accelerate everything from data classification to complex scenario analysis. We have built a special culture where innovation thrives because everyone owns the mission and we need smart, creative people to help us scale this impact to every corner of the globe. Customer Success Manager, Portugal As our Customer Success Manager for Portugal, you will be the bridge between our cutting-edge technology and the tangible resilience of the Portuguese power grid. This is a critical hire as we scale from Proof of Concept (PoC) deployments into long-term enterprise partnerships. You will act as a strategic advisor, project manager, and relationship champion. Your goal is to move beyond the initial sale to ensure our platform becomes a core operational decision-support tool for Portuguese utilities. You’ll support the sales team during the commercial process and then "own" the customer once the deal is signed, ensuring they realize maximum value from our digital twin technology. What You Will Do:

• Lead the post-sale journey for Portuguese accounts, from initial onboarding to long-term renewal and expansion.
• Partner with customers to embed Neara into their daily workflows, specifically across vegetation management, clearance analysis, and CAPEX prioritization.
• Bridge the gap between complex technical outputs (AI/Physics models) and executive-level business outcomes.
• Conduct Quarterly Business Reviews (QBRs) and maintain high-level relationships with stakeholders within DSOs and TSOs.
• Act as the voice of the Portuguese market, collaborating with our EU Sales, Deployment, and Product teams to align our roadmap with local needs.
• Monitor customer health scores and drive Net Revenue Retention (NRR) by identifying upsell opportunities.

Who You Are:

• 5-10+ years of professional experience in Customer Success, Technical Consulting, or Enterprise Account Management.
• Ideally, you have a background in Utilities, Infrastructure, Energy, or Engineering SaaS. Familiarity with GIS or Asset Management systems is a major plus.
• Fluent Portuguese speaker with professional fluency in English.
• You are comfortable with data-driven discussions and can comfortably navigate technical conversations with engineers and executives alike.
• You are smart, creative, and fanatical about making a tangible difference in the real world.
• Comfortable traveling 20-40%.
• Plus for an Engineering background (Electrical, Industrial, Civil, or Energy).
• Plus for experience working with Electricity Distribution (DSO) or Transmission (TSO) operators.

What We Offer:

• Your work directly impacts the safety and reliability of global power grids, helping utilities prevent wildfires and prepare for climate-driven weather events.
• You’ll gain expert-level proficiency in our engineering-grade 3D modeling environment and exposure to the forefront of Digital Twin technology.
• We are scaling fast; as a Customer Success Manager, you will be at the forefront of our expansion in Portugal, with opportunities to influence our product roadmap and drive long-term enterprise partnerships.

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