Medical Answering Service Call Center Manager

Remote Full-time Live

Job Description

Provide day-to-day leadership and operational oversight for Team Leads
Coordinate and oversee daily workflows to ensure work is completed accurately and compliantly
Monitor performance metrics and conduct regular KPI reviews for Team Leads
Train, coach, motivate, and develop Team Leads to drive performance and accountability
Conduct 90-day and annual performance reviews for Team Leads
Partner with IT to identify, test, and implement system enhancements and technical solutions
Respond to client and Team Lead inquiries related to processes and workflows Requirements
Associate’s Degree in Business Administration or a related field (or equivalent experience)
Minimum of 2–5 years of experience in a healthcare-related or contact center environment
Prior leadership or supervisory experience preferred
Strong written, verbal, and interpersonal communication skills
Ability to collaborate effectively with cross-functional teams
Proven time management skills with the ability to prioritize multiple tasks in a dynamic environment
Highly organized with strong attention to detail and follow-through
Demonstrated ability to coach, motivate, and develop leaders
Ability to remain flexible, adaptable, and calm under pressure Benefits
Remote work options
Professional development initiatives
Overtime opportunities with little notice
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