Experienced Customer Service Representative – Home Comfort and Safety Solutions

At arenaflex, we're on a mission to create high-quality home comfort and safety solutions, backed by the best-trained and certified technicians and support staff in the industry. As a rapidly growing company, we're seeking an experienced Customer Service Representative to join our team and help us exceed customer expectations. About arenaflex arenaflex has been evolving since 1998 to better serve our clients and team. We're a sensational, stunning, creative, beautiful, and rapidly growing company that's made the INC. 5000 list for Fastest Growing Private Company in America. We're not just a company – we're a community that cares about our clients, our team members, and the community we serve. The Opportunity As a Customer Service Representative at arenaflex, you'll be the face of our company, interacting with clients, answering phones, responding to emails and texts, and providing exceptional customer service to take care of all their needs. You'll work independently with little or no supervision, handling a wide range of administrative tasks, and be well-organized, flexible, and enjoy the administrative challenges of supporting an office of diverse people.

Key Responsibilities

• Answer phones, respond to voicemails, reply to emails and text messages, and provide client services to take care of all client needs
• Coordinate with teammates to ensure organizational effectiveness, efficiency, and safety, ensuring administrative procedures are followed
• Help with all aspects of customer service, including answering phones, sales on the showroom floor, and task completion
• Other duties will be assigned as required Job Duties
• Client Services + Answering telephones & following the company script + Thorough understanding of arenaflex services provided as well as basic knowledge of chimneys, fireplaces, dryer vents, fire feature, and grill products provided + Ensure all relevant and pertinent information is collected, verified, and documented and forward to the Scheduler for date assignment and scheduling + Responsible for all contact requests, website user requests, work orders, and customer emails that come into the office email box, voicemails, and text messages + Ensure client service sales, complaints, and issues are addressed via text, phone, email, or in person are handled or forwarded to the appropriate employee + If first one in the office on any given day, check all Voice Mails before starting daily tasks to ensure there are no issues to immediately address + Help showroom guests and salespeople as needed
• Administrative + Understand and comply with the arenaflex Operations Manual (DOM) + Data entry into customer information and created jobs in Service Fusion per DOM + Forward customer call sheet to the scheduler after completing + Ensure that a credit card is on file for all bill from office appointments + Call customers that have not confirmed their appointments via text daily + Text the technicians to let them know their schedule has been confirmed at the end of each day and verify Techs received + Make 12-month service reminder and quote follow-up calls + When working Saturdays, let all customers know that the scheduler will reach out to them on Monday morning with confirmed appointment date + Allocate available resources day-to-day to ensure successful task performance + Ensure security, integrity, and confidentiality of data + Always follow policies & procedures to improve operational efficiency Essential Qualifications
• 3-5 years' verifiable client service experience with proven critical thinking aptitude
• Excellent verbal & written communication skills
• Excellent active listening skills
• Hands-on experience with office machines (e.g. fax machines and printers)
• Confident, friendly, and outgoing personality
• Ability to anticipate/determine customer's needs
• Organization is an absolute must
• Ability to Multi-task
• Great attitude in a fast-paced environment
• Ability to Adapt to change (company is rapidly growing)
• Problem-Solving skills
• Attention to detail, problem-solving, excellent written and verbal communication skills Preferred Qualifications
• Experience in the home comfort and safety industry
• Knowledge of chimneys, fireplaces, dryer vents, fire feature, and grill products
• Experience with Service Fusion or similar software
• Bilingual or multilingual skills Work Environment and Company Culture
• 40 hours per week, Monday – Friday 8am-5pm, Saturday with 1 weekday off, start and end time flexible
• Collaborative and dynamic work environment
• Opportunities for professional growth and development
• Recognition and rewards for outstanding performance
• Comprehensive benefits package, including health insurance, dental insurance, vision insurance, and 401K retirement plan
• Paid national holidays, paid vacation, and paid sick days Career Growth Opportunities and Learning Benefits
• Opportunities for advancement to leadership roles
• Training and development programs to enhance skills and knowledge
• Mentorship and coaching from experienced team members
• Access to industry-leading technology and tools
• Collaborative and dynamic work environment that encourages innovation and creativity Compensation, Perks, and Benefits
• Competitive hourly wage
• Comprehensive benefits package, including health insurance, dental insurance, vision insurance, and 401K retirement plan
• Paid national holidays, paid vacation, and paid sick days
• Opportunities for advancement and professional growth
• Recognition and rewards for outstanding performance How to Apply If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we want to hear from you! Please email your resume and a short description of why you believe you're the ideal candidate to [arenaflex email address]. Let's rock this together! Equal Employment Opportunity arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and supportive of all employees. Note arenaflex is a rapidly growing company that is committed to delivering exceptional service to our clients. We're looking for a motivated and customer-focused individual who is passionate about delivering exceptional service. If you're interested in joining our team, please apply today! Apply for this job

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