System Engineer III, Endpoint & Security Delivery/Information Solutions (Remote)

Job Description

Summary The System Engineer III reports to the Manager, Endpoint Delivery & Security in support of MUSC’s academic, research, and healthcare missions. Under general supervision, the System Engineer III possesses a deep technical understanding of configuring, optimizing, and securing Citrix technologies and their underlying server infrastructures. This role is responsible for designing, implementing, supporting, and fully managing a complex enterprise Citrix infrastructure, constructing and maintaining multiple end-to-end environments to facilitate scalable application and virtual desktop delivery to a diverse range of endpoints. The ideal candidate will proactively identify opportunities for infrastructure improvement, scoping and executing advanced automation to maximize the efficiency and reliability of the endpoint delivery architecture. Entity Medical University Hospital Authority (MUHA) Worker Type Employee Worker Sub-Type​ Regular Cost Center CC002313 SYS - IS Identity Endpoint Delivery & Security Pay Rate Type Salary Pay Grade Health-30 Scheduled Weekly Hours 40 Work Shift

Job Description

The System Engineer III reports to the Manager, Endpoint Delivery & Security in support of MUSC’s academic, research, and healthcare missions. Under general supervision, the System Engineer III possesses a deep technical understanding of configuring, optimizing, and securing Citrix technologies and their underlying server infrastructures. This role is responsible for designing, implementing, supporting, and fully managing a complex enterprise Citrix infrastructure, constructing and maintaining multiple end-to-end environments to facilitate scalable application and virtual desktop delivery to a diverse range of endpoints. The ideal candidate will proactively identify opportunities for infrastructure improvement, scoping and executing advanced automation to maximize the efficiency and reliability of the endpoint delivery architecture.

Key Responsibilities

Infrastructure Design & Management: Architect, deploy, and fully manage enterprise Citrix environments utilizing Citrix Virtual Apps and Desktops (CVAD), Citrix Provisioning Services (PVS), Machine Creation Services (MCS), NetScaler (ADC) configuration, and StoreFront Services. Automation & Optimization: Identify, scope, and execute automation opportunities (such as PowerShell scripting) to streamline image deployments, configuration updates, and routine system administration. Tier-3 Troubleshooting: Evaluate, diagnose, and resolve complex technical issues across virtual desktop and application delivery layers, ensuring high availability for clinical, academic, and research users. Project Leadership: Take a lead role in technical projects, participate actively in team and project meetings, and provide strategic input on intelligent solutions to improve operational efficiency. Change Management & Documentation: Generate comprehensive technical documentation, standard operating procedures, and communications to facilitate seamless system changes and mitigate disruption. Mentorship & Collaboration: Coach, train, and transfer technical knowledge to engineering peers and support staff, maintaining high professional standards and excellent customer service. Additional Job Description Required Education/Skills/Work Experience/Certifications: Education and Core Experience Degree Option: Bachelor’s Degree and five (5) years of directly related experience in enterprise information technology; OR High School Option: High school diploma/GED and nine (9) years of experience in enterprise information technology. Specialized Citrix & Technical Skills Experience: 5+ years of hands-on experience with the design, implementation, and operational support of enterprise Citrix environments (required). Technical Depth: Demonstrated background in resolving complex environment-wide issues, performance tuning, and advanced infrastructure troubleshooting. Soft Skills: Strong interpersonal, analytical, and verbal/written communication skills. Preferred Certifications Citrix Certified Associate - Virtualization (CCA-V) or Citrix Certified Professional - Virtualization (CCP-V). (Updated from legacy CCA). Citrix Certified Professional - App Delivery and Security (CCP-AppDS) or equivalent NetScaler certification. Physical Requirements Mobility & Posture Standing: Continuous Sitting: Continuous Walking: Continuous Climbing stairs: Infrequent Working indoors: Continuous Working outdoors (temperature extremes): Infrequent Working from elevated areas: Frequent Working in confined/cramped spaces: Frequent Kneeling: Infrequent Bending at the waist: Continuous Twisting at the waist: Frequent Squatting: Frequent Manual Dexterity & Strength Pinching operations: Frequent Gross motor use (fingers/hands): Continuous Firm grasping (fingers/hands): Continuous Fine manipulation (fingers/hands): Continuous Reaching overhead: Frequent Reaching in all directions: Continuous Repetitive motion (hands/wrists/elbows/shoulders): Continuous Full use of both legs: Continuous Balance & coordination (lower extremities): Frequent Lifting & Force Requirements Lift/carry 50 lbs. unassisted: Infrequent Lift/lower 50 lbs. from floor to 36”: Infrequent Lift up to 25 lbs. overhead: Infrequent Exert up to 50 lbs. of force: Frequent Examples: Transfer 100 lb. non-ambulatory patient = 50 lbs. force Push 400 lb. patient in wheelchair on carpet = 20 lbs. force Push patient stretcher one-handed = 25 lbs. force Vision & Sensory Maintain corrected vision 20/40 (one or both eyes): Continuous Recognize objects (near/far): Continuous Color discrimination: Continuous Depth perception: Continuous Peripheral vision: Continuous Hearing acuity (with correction): Continuous Tactile sensory function: Continuous Gross motor with fine motor coordination: Continuous Selected Positions: Olfactory (smell) function: Continuous Respirator use qualification: Continuous Work Environment & Conditions Effective stress management: Continuous Rotating shifts: Frequent Overtime as required: Frequent Latex-safe environment: Continuous If you like working with energetic enthusiastic individuals, you will enjoy your career with us! The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need. Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees Apply To This Job