AI Operations Engineer
Transamerica is a financial services company that focuses on helping people achieve their best life through innovative solutions. The AI Operations Engineer role involves monitoring and maintaining AI platform services, contributing to operational support, and assisting in developer onboarding and enablement activities.
Responsibilities
- Assist in monitoring and maintaining AI platform services and applications
- Support troubleshooting efforts for basic platform, service, or integration issues under guidance from more experienced team members
- Help maintain and update documentation, user guides, onboarding materials, and internal knowledge content
- Contribute to testing, debugging, validation, and basic operational support for AI platform features and updates
- Assist with CI/CD pipeline tasks, deployment support activities, and automation efforts as assigned
- Collaborate with team members to support platform onboarding and developer enablement activities
- Learn and apply AI engineering, cloud, support, and DevOps best practices in day-to-day work
- Track basic operational issues and help document resolutions and support procedures
- Provide responsive support for routine developer questions and escalate complex issues appropriately
- Participate in team learning, knowledge sharing, and continuous improvement efforts
Skills
- Bachelor's degree in Computer Science, Artificial Intelligence, Data Science, or a related discipline; equivalent internship or academic project experience may also be considered
- Minimal to 2 years of relevant experience, including internships, co-ops, research, or academic projects
- Basic knowledge of Python or another modern programming language
- Foundational understanding of cloud concepts, preferably AWS
- Exposure to AI/ML or Generative AI concepts through coursework, personal projects, research, or internships
- Basic understanding of software development lifecycle concepts, version control, and testing practices
- Strong analytical thinking, curiosity, and eagerness to learn new technologies and tools
- Good written and verbal communication skills and ability to work effectively in a team environment
- Internship or academic experience with AI, machine learning, software engineering, or platform support
- Exposure to Git, APIs, microservices, or automation tools
- Interest in cloud engineering, AI platforms, or developer enablement
Benefits
- Annual Bonus based on the Company Bonus Plan/Individual Performance and is at the Company’s discretion.
- Competitive Pay
- Bonus for Eligible Employees
- Pension Plan
- 401k Match
- Employee Stock Purchase Plan
- Tuition Reimbursement
- Disability Insurance
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Employee Discounts
- Career Training & Development Opportunities
- Paid Time Off starting at 160 hours annually for employees in their first year of service.
- Ten (10) paid holidays per year (typically mirroring the New York Stock Exchange (NYSE) holidays).
- Be Well Company holistic wellness program, which includes Wellness Coaching and Reward Dollars
- Parental Leave – fifteen (15) days of paid parental leave per calendar year to eligible employees with at least one year of service at the time of birth, placement of an adopted child, or placement of a foster care child.
- Adoption Assistance
- Employee Assistance Program
- Back-Up Care Program
- PTO for Volunteer Hours
- Employee Matching Gifts Program
- Employee Resource Groups
- Inclusion and Diversity Programs
- Employee Recognition Program
- Referral Bonus Programs
Company Overview