Service Delivery Project Coordinator I

LS Networks delivers reliable internet, voice, and data solutions, focusing on community engagement and high-quality service. The Service Delivery Project Coordinator I role involves coordinating service delivery projects, ensuring timely and accurate execution of customer orders and installations while maintaining customer satisfaction.

Responsibilities

• Review and validate service order information in systems to ensure accuracy and completeness
• Assist in preparing and sending customer-facing documents, including service order acknowledgements and confirmations
• Support coordination of service installations, including voice services and number porting activities
• Track and support the progress of service orders, including off-net orders, and assist in communicating updates to customers and internal stakeholders
• Maintain accurate project and order information within operational systems (OSS), including documenting updates and order status
• Assist in identifying and escalating project barriers to support successful delivery
• Participate in coordination efforts with internal departments (Engineering, Construction, Sales, Implementation) to support project execution
• Support communication with stakeholders to ensure timely sharing of relevant information
• Assist in tracking project progress and compiling updates for reporting purposes
• Collaborate with team members to ensure all aspects of service delivery meet customer expectations and timelines

Skills

• Associate or bachelor's degree preferred, or equivalent combination of education and experience
• 0–2 years of experience in customer service, telecommunications, project coordination, or a related field
• Strong organizational skills with the ability to manage multiple tasks and competing priorities
• Ability to meet deadlines and perform in fast-paced or high-pressure environments
• Problem-solving skills with the ability to identify issues and escalate appropriately
• Ability to build and maintain positive working relationships with internal teams and customers
• Attention to detail, accuracy, and follow-through

Benefits

• Complete medical, dental, vision, and life insurance is available.
• Our safe harbor 401(k) plan is available to employees on day one and includes a 100% fully vested employer match of up to 4% of your compensation.
• Eight paid holidays, flexible Take What You Need PTO, and 16 hours of paid volunteer time!
• Lightspeed Networks employees can also take advantage of local employee store passes at Columbia Sportswear and Adidas for big discounts!

Company Overview