Veterinary Care Representative

Chewy is a pet-focused company seeking full-time Veterinary Care Representatives to provide high-quality customer service to pet parents and veterinary practices. This remote role involves handling calls, managing appointments, and collaborating with teams to resolve customer issues while ensuring a compassionate experience for pet families.

Responsibilities

• Handle inbound calls from pet parents, veterinary practices, pharmacies, and vendors
• Schedule, reschedule, and manage wellness, sick, surgical, and urgent appointments
• Answer questions about services and assist with appointment-related needs
• Conduct follow-ups and outreach for prior medical requests and authorizations
• Research and resolve customer issues using active listening and problem-solving skills
• Collaborate with teams and leaders using virtual tools (Zoom, Slack)

Skills

• 1–3+ years of small animal veterinary or related industry experience
• Strong multitasking skills in a fast-paced, virtual call center environment
• Comfort using multiple computer systems and navigating online resources
• Flexibility to adjust schedule and work overtime as needed
• Ability to maintain confidentiality and pass a background check
• Dedicated, distraction-free workspace suitable for webcam use
• Wired high-speed internet (30 Mbps download / 10 Mbps upload minimum)
• Cell phone or tablet for two-factor authentication

Benefits

• Chewy provides all required equipment
• Competitive pay, medical & dental insurance, 401(k), and more

Company Overview