Technical Support Rep 1- Customer Service
Park Industries is the largest North American manufacturer of stoneworking machinery, headquartered in St. Cloud, Minnesota. The Technical Support Representative is responsible for troubleshooting machines, resolving customer issues, and processing inquiries relating to parts to ensure customer satisfaction through effective communication.
Responsibilities
- Provide subject matter expertise on two designated Park machines and acquire familiarity with additional machines
- Respond to customer inquiries about Park equipment by troubleshooting, recommend solutions or repairs, complete case notes, parts orders, distribution, and returns or Return Material Authorization (RMA) for electrical, mechanical, pneumatic, hydraulic, and operational issues
- Provide procedural guidance to customers on their Park Equipment via phone, email, or messaging
- Streamline purchase order and return processes by engaging with customers, facilitating paperwork processing, issuing return labels, coordinating parts delivery to the warehouse, or arranging returns to vendors. Guaranteeing fulfillment of orders to meet customer specifications promptly and efficiently
- Capable of making financial decisions on behalf of Park’s machine warranty up to the set threshold of $2,500
Skills
- High School Diploma or equivalent, required
- Basic background in two or more of these areas; software, electrical, mechanical, pneumatic, or hydraulic systems, required
- Experience in manufacturing environment, required
- Associate degree in software or Technical Degree in electrical, mechanical, pneumatic, or hydraulic systems, preferred
- One-year related experience working in Park's assembly, panel shop, or as an installer, preferred
Benefits
- Health, vision, and dental insurance
- A 401k plan
- HSA and FSA accounts
- Tuition reimbursement
- Variable compensation
- Company-wide incentives
- A comprehensive benefits package
Company Overview