[Remote] Business Advisor, SMB, Rentals

Note: The job is a remote job and is open to candidates in USA. Zillow is a leading real estate platform in the U.S., and they are seeking a Business Advisor focused on driving growth and retention within existing client portfolios. The role involves providing best-in-class customer service, engaging with clients to achieve their business goals, and identifying new growth opportunities.

Responsibilities

• Be an expert in all Zillow Rentals Network products and services
• Perform a high volume of calls (approximately 40 per day) to increase participation from multifamily rental management companies
• Utilize Salesforce, Salesloft, and internal and third party reporting to prospect and strategize, log activity, and manage your calendar and opportunities
• Clearly communicate performance expectations to clients internally and externally
• Consistently meet and exceed success metrics, including revenue and retention, as well as activity based KPIS
• Excel in high-level conversations and presentations with decision-makers via Zoom and phone calls with a focus on building positive relationships to drive business results, as well as be proactive and reactive in servicing account needs
• Serve as a brand ambassador for Zillow Group, representing the best interests of the company, its advertisers, and industry partners
• Represent the voice of the customer to influence product, marketing, and sales process and improvement
• Execute against the MEDDPICC sales process and adopt Challenger principles in every customer interaction to drive insight-led, value-based conversations

Skills

• 1+ years of experience in inside sales doing business to business sales
• Proven track record meeting and exceeding sales goals and other key performance metrics
• Possess high energy and a strong desire to achieve top results with a personable, positive 'can-do' attitude via the phone and in person
• High degree of ownership and dedication to work quickly and accurately in a rapidly changing environment
• Ability to prioritize and utilize time management
• Excellent written/verbal communication skills
• Adaptable in your communication strategy and sales strategies in order to best serve different partners in different markets as well as grow partnerships via different strategies
• Proactively seeks coaching and feedback, always seeking to improve and using any misses or failures as learning opportunities
• A passion for high-level conversations with decision-makers and influencers
• Highly proficient in the Google suite of tools
• Salesforce.com or other CRM experience preferred
• Ability to travel 2-3 times per year for company events

Benefits

• In addition to a competitive base pay, employees in this role are eligible for incentive compensation and equity awards. Actual amounts will vary depending on experience, performance and location.
• Ability to travel 2-3 times per year for company events

Company Overview