[Remote] Account Manager, West

Note: The job is a remote job and is open to candidates in USA. Empower Pharmacy is a visionary healthcare company dedicated to making quality, affordable medication accessible to millions of patients nationwide. The Account Manager, West drives revenue retention and expansion across a defined portfolio of provider accounts, directly impacting Empower’s commercial performance, customer loyalty, and patient access to specialized therapies.

Responsibilities

• Own a defined portfolio of active, revenue-generating provider accounts within an assigned territory, serving as the primary relationship owner accountable for service quality, clinical coordination, and account strategy
• Build and maintain strong, trust-based relationships with physicians, practice managers, and key decision-makers through structured, high-frequency engagement cadences
• Develop a deep understanding of each account’s clinical focus, patient population, and business priorities to deliver highly tailored solutions
• Develop and execute strategic retention and expansion plans for each account, focused on protecting baseline revenue while identifying opportunities to increase formulary utilization and prescription volume
• Monitor account health against defined revenue baselines using data-driven dashboards and AI-supported forecasting tools
• Identify accounts trending below expectations and implement structured, documented corrective action plans
• Partner with Customer Experience, Medical Affairs, Operations, Pharmacy, Compliance, and Customer Support teams to resolve service issues impacting account performance
• Proactively escalate high-risk accounts or significant service concerns to leadership with clear, data-supported insights
• Collaborate cross-functionally to align operational execution with account needs, ensuring consistent service delivery
• Maintain complete, accurate, and timely records in Salesforce, including account details, communication logs, opportunities, and escalation documentation
• Track territory performance metrics, utilization trends, and service levels, contributing to regular reporting on retention risks and growth opportunities
• Stay current on product offerings, industry regulations, and market dynamics, integrating AI-curated insights to inform account strategies and strengthen consultative engagement with providers

Skills

• 3–5 years of experience in pharmaceutical sales, account management, healthcare territory management, or a comparable customer-facing healthcare role
• Experience or meaningful exposure to compounding pharmacy, specialty pharmacy, HRT, GLP-1 therapeutics, functional medicine, or adjacent therapeutic areas
• Demonstrated track record of managing a portfolio of accounts with accountability for retention and revenue growth outcomes
• Strong clinical fluency to engage credibly with physicians and healthcare operators on formulary, protocols, and compliance considerations
• Strong proficiency in CRM platforms such as Salesforce, with the ability to leverage AI-enabled tools for data management, forecasting, and performance optimization across a multi-account territory
• Advanced relationship management and consultative communication skills, with the ability to engage healthcare providers using data-driven insights and clinical fluency
• Analytical capability to interpret performance metrics, identify trends, and apply AI-driven insights to inform strategic decisions and account planning
• Cross-functional collaboration expertise, with the ability to navigate complex operational, clinical, and compliance environments while maintaining accountability and execution rigor
• Bachelor's degree in Business, Healthcare Administration, Life Sciences, Marketing, or a related field

Benefits

• Medical, dental, and vision coverage
• Paid time off
• 401(k) matching
• Wellness perks
• IV therapy
• Compounded medications

Company Overview