[Remote] Account Executive - Global, Energy, Resources & Marine
Note: The job is a remote job and is open to candidates in USA. BCD Travel is a global company that helps businesses travel smart and achieve more. They are seeking an Account Executive responsible for managing small to medium-sized accounts, focusing on customer service, data analysis, and client relationship management.
Responsibilities
- Monitor customer feedback to identify and resolve issues
- Review and resolve discrepancies, i.e. credit card reconciliation
- Work with customers to either develop a business plan or support the execution of the plan, when applicable
- Experience in Quality/Account management methodology and Customer Service
- Working with CRM tools and thorough knowledge of appropriate technology enablers
- Analyze and develop plans specific to client needs from a project experience standpoint
Skills
- Experience in Quality/Account management methodology and Customer Service
- Working with CRM tools and thorough knowledge of appropriate technology enablers
- Analyze and develop plans specific to client needs from a project experience standpoint
- An history of working in a customer facing or expanded operational role in Energy, Resource and Marine Travel segment, specifically a solid understanding of crew mobility services
- Knowledge of project management and BCD Travel Products and Services
- Extensive knowledge of travel industry dynamics obtained through agency or procurement experience as well as business analysis and financial acumen
- Good command of the English language
- Knowledgeable in travel industry client technology tools
- You have a College, Associate, or University degree or equivalent experience
Benefits
- Flexible working hours and work-from-home or remote opportunities
- Opportunities to grow your skillset and career
- Generous vacation days so you can rest and recharge
- A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
- Travel industry professional perks and discounts
- An inclusive work environment where diversity is celebrated
Company Overview
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