[Remote] Director of Card Acquisition & Lifecycle Growth

Note: The job is a remote job and is open to candidates in USA. AppCard, Inc. is a technology and marketing company headquartered in Manhattan, NY. As the Director of Card Acquisition & Lifecycle Growth, you will be responsible for developing and optimizing the cardholder growth strategy, focusing on acquisition and lifecycle management across various channels.

Responsibilities

• Develop and execute AppCard’s cardholder growth strategy across participating retailers and digital channels, with an initial emphasis on acquisition and a growing focus on activation, engagement, spend, retention, and long-term cardholder value
• Own the full cardholder lifecycle funnel, including awareness, application starts, application completion, approvals, booked accounts, activation, first transaction, repeat usage, share of wallet, out-of-grocery spend, retention, and long-term cardholder value
• Design and optimize acquisition and lifecycle campaigns across in-store signage, loyalty app placements, email, SMS, web, digital media, receipts, point-of-sale messaging, retailer communications, onboarding journeys, usage nudges, and spend stimulation campaigns
• Develop retailer-specific acquisition playbooks that help independent grocers promote the card effectively to their shoppers
• Collaborate with product, design, engineering, and compliance teams to improve the credit card application experience and reduce unnecessary funnel friction
• Analyze cardholder growth performance by channel, retailer, store, campaign, audience segment, approval rate, activation rate, spend behavior, grocery versus non-grocery spend, repeat usage, retention, cost per acquired active cardholder, and lifetime value
• Build and manage a testing roadmap for offers, messaging, creative, targeting, application flow, onboarding, activation, usage, retention, and spend expansion campaigns
• Translate AppCard’s loyalty and shopper data into targeted card acquisition, activation, cross-spend, and retention opportunities
• Partner with compliance and legal teams to ensure acquisition materials are accurate, compliant, and aligned with applicable credit card marketing requirements
• Work with card program partners, including issuing bank, processor, network, and other vendors, to support acquisition campaigns and performance tracking
• Develop cardholder growth strategies that balance application volume, applicant quality, approval rates, responsible lending considerations, customer experience, spend growth, retention, and long-term cardholder value
• Create reporting dashboards and executive updates that communicate acquisition funnel performance, lifecycle engagement, spend behavior, key insights, risks, and recommended actions
• Identify and implement strategies to improve activation, early card usage, repeat card usage, and out-of-grocery spend after approval
• Support merchant-facing conversations related to card acquisition strategy, lifecycle marketing, store-level execution, cardholder engagement, and performance improvement
• Stay current on credit card, fintech, retail media, grocery loyalty, co-brand acquisition, lifecycle marketing, cardholder engagement, and portfolio growth trends
• Execute work requests from the Chief Growth Officer
• Conduct yourself in a manner that reflects company values

Skills

• A bachelor's degree in business, marketing, finance, economics, analytics, or a related field is required
• A minimum of 5 years of relevant experience is required, preferably in credit card acquisition, lifecycle marketing, co-brand cards, fintech growth, banking, retail financial services, loyalty marketing, performance marketing, or card portfolio growth
• Direct experience acquiring, activating, engaging, and growing customers for a credit card, lending product, banking product, fintech product, loyalty program, or other regulated consumer financial product is strongly preferred
• Strong understanding of acquisition and lifecycle metrics, including application starts, completion rate, approval rate, booked account rate, activation rate, first purchase rate, repeat usage, spend per active account, grocery versus non-grocery spend, retention, CPA, cost per approved account, cost per active cardholder, and customer lifetime value
• Proven ability to use data to identify funnel and lifecycle issues, develop hypotheses, run tests, and improve conversion, activation, engagement, spend, and retention
• Experience developing marketing campaigns across digital, email, SMS, app, web, in-store, partner channels, onboarding journeys, and lifecycle marketing channels
• Familiarity with credit card marketing compliance considerations, including clear offer communication, APR/reward disclosures, prescreen or prequalification language, Reg Z/TILA considerations, and UDAAP risk
• Excellent communication, analytical, and problem-solving skills
• Ability to collaborate effectively with product, engineering, analytics, compliance, legal, operations, merchants, and external partners
• Proven ability to manage multiple workstreams in a fast-moving environment
• Ability to remain focused and flexible during rapid change
• Strong business judgment and ability to balance growth, customer experience, compliance, responsible lending, spend behavior, retention, and long-term program economics
• Works well in a team-oriented, highly collaborative environment
• Experience with co-brand, private-label, retail, grocery, fuel, airline, hotel, or other partner-based card programs is highly desirable

Benefits

• A world-class manager who cares about you and will invest in your professional development
• Stock options
• An informal, meritocratic environment focused on results, not politics
• Flexible working arrangements to accommodate life’s opportunities and challenges
• Casual attire encouraged
• Competitive salary and incentives
• Choice of health, dental and vision benefits
• Life insurance coverage
• 401(k) plan
• Vacation/sick leave
• Paid company holidays
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Commuter benefits

Company Overview