[Remote] Technical Program Manager
Note: The job is a remote job and is open to candidates in USA. UST is a mission-driven company that transforms lives through technology. They are seeking an experienced Technical Program Manager to lead and execute cross-functional programs involving hardware and firmware development, ensuring successful product lifecycle management and effective communication across teams.
Responsibilities
- Lead and execute cross-functional programs spanning hardware, firmware, operations, suppliers, and cloud service teams
- Own program schedules, deliverables, dependencies, risks, and executive reporting
- Coordinate hardware engineering activities across electrical, mechanical, firmware, and validation teams
- Drive firmware readiness (BIOS, BMC, diagnostics) and align them with hardware development milestones
- Lead NPI phases (EVT/DVT/PVT), factory readiness, and build execution, ensuring smooth transition to mass production
- Facilitate FMEA activities, track mitigation actions, and integrate outcomes into design and validation workflows
- Partner with cloud telemetry and diagnostics teams to enable monitoring, predictive maintenance, and field data analysis
- Manage hardware lifecycle activities including sustaining, ECO processes, component changes, and field issue resolution
- Support root-cause investigations, ensure closure of technical issues, and improve reliability and serviceability
- Drive effective communication and alignment across engineering, operations, suppliers, and leadership
Skills
- 7-12+ years of experience managing complex hardware, firmware, or cloud system programs
- Strong understanding of server/PC architecture, hardware bring-up, BIOS/BMC flows, and diagnostics
- Hands-on experience with NPI processes including EVT, DVT, PVT builds and manufacturing readiness
- Proven expertise in FMEA, quality engineering coordination, and risk management workflows
- Experience with cloud telemetry, remote diagnostics, and field data trend analysis
- Excellent program management, cross-functional leadership, and stakeholder communication skills
- Ability to drive technical triage, root-cause analysis, and data-driven decision-making
- Qualification: Bachelor s or Master s degree in Electrical Engineering, Computer Engineering, Mechanical Engineering, or related technical field
- Equivalent industry experience will also be considered
- Desired Skills: Experience working with cloud infrastructure hardware (Azure, AWS, GCP) or data center platforms
- Knowledge of reliability engineering, sustaining operations, and hardware quality processes
- Familiarity with JIRA, Agile methodologies, PLM systems, and manufacturing execution tools
- PMP, Scrum, or formal program management certification (preferred but optional)
Benefits
- Full-time, regular employees accrue a minimum of 10 days of paid vacation per year
- Receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year)
- 10 paid holidays
- Are eligible for paid bereavement leave and jury duty
- Eligible to participate in the Company’s 401(k) Retirement Plan with employer matching
- And their dependents residing in the US are eligible for medical, dental, and vision insurance
- Company-paid Employee Only benefits: basic life insurance, accidental death and disability insurance, and short- and long-term disability benefits
- Regular employees may purchase additional voluntary short-term disability benefits
- Participate in a Health Savings Account (HSA) as well as a Flexible Spending Account (FSA) for healthcare, dependent child care, and/or commuting expenses as allowable under IRS guidelines
- Benefits offerings vary in Puerto Rico
- Part-time employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year)
- Are eligible to participate in the Company’s 401(k) Retirement Plan with employer matching
- Full-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year)
- Are eligible to participate in the Company’s 401(k) program with employer matching
- And their dependents residing in the US are eligible for medical, dental, and vision insurance
- Part-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year)
- All US employees who work in a state or locality with more generous paid sick leave benefits than specified here will receive the benefit of those sick leave laws
Company Overview