[Remote] Support Operations Specialist - US market
Note: The job is a remote job and is open to candidates in USA. SHARE NOW, through its brand Free2move, is a leading player in the mobility sector, simplifying travel needs with a wide range of services. They are seeking a Support Operations Specialist for the US market to drive the adoption of their SaaS platform among car dealerships and rental agencies, focusing on onboarding, business growth, expert support, and innovation.
Responsibilities
- Design and manage the complete integration journey for new US partners
- Adapt processes, training materials, and communication to the specific business culture of the US market (high responsiveness, ROI focus)
- Ensure perfect technical account configurations to eliminate any operational friction
- Create and host engaging webinars and training sessions to boost platform usage
- Analyze partner KPIs and proactively provide customized action plans and recommendations
- Identify upsell opportunities (additional fleet, insurance options, new mobility services) to drive revenue for both our partners and Free2move
- Act as the Single Point of Contact (SPOC) for all bugs and technical anomalies reported by US clients
- Coordinate issue resolution internally by bridging the gap with IT, Finance, and Marketing teams
- Translate field feedback into concrete feature recommendations for our Product Roadmap
- Maximize the automation of recurring support and onboarding workflows
- Leverage and orchestrate AI tools and automated agents to dramatically increase productivity and responsiveness
Skills
- Senior profile (5+ years) in Customer Success, SaaS Implementation, or Operations
- Outstanding pedagogical and communication skills (ease with hosting webinars) combined with a strong commercial mindset (upsell fiber)
- A 'geek' at heart, with verified experience in workflow automation tools and a genuine appetite for leveraging AI
- English: Native or perfectly bilingual imperative (US market focus)
- Spanish is a strong plus
Benefits
- An access to our E-Learning platform : for the development of languages and other skills
- No-meetings days to boost your efficiency!
Company Overview