[Remote] Hardware Launch & Operations Lead

Note: The job is a remote job and is open to candidates in USA. In Tandem is a technology company focused on helping families manage everyday routines and navigate life’s transitions. They are seeking an experienced launch and operations leader to ensure the successful market launch of their new product, Home Hub, by managing operational readiness and enhancing customer experience.

Responsibilities

• Lead operational readiness for the Home Hub launch, ensuring critical milestones, dependencies, and decisions stay on track
• Drive alignment across Product, Engineering, Marketing, Finance, Customer Support, and external partners to execute a successful launch
• Identify risks before they become issues and proactively drive resolution
• Establish the operating rhythms, reporting, and accountability needed to keep launch execution moving forward
• Provide leadership with clear visibility into launch readiness and operational performance
• Ensure fulfillment, shipping, warranty, returns, and replacement processes are launch-ready and scalable
• Create operational workflows that enable a high-quality customer experience from preorder through post-purchase support
• Build strong partnerships with OEMs, fulfillment providers, logistics partners, and service vendors
• Coordinate launch support readiness, customer communications, and escalation processes
• Partner with leadership on inventory planning, demand forecasting, purchasing, and replenishment decisions
• Help balance customer demand, operational readiness, and business objectives as launch approaches
• Establish clear processes for managing inventory health, fulfillment performance, and operational decision-making
• Support launch-related commercial decisions that impact customer experience and business performance
• Build dashboards and reporting that provide actionable insight into launch readiness and ongoing operations
• Track key metrics across revenue, margin, inventory, fulfillment performance, warranty activity, and customer satisfaction
• Create transparency around operational performance and areas requiring attention
• Lead post-launch reviews and identify opportunities for continuous improvement

Skills

• 5+ years of experience launching, scaling, or operating consumer hardware products
• Proven experience leading cross-functional launch execution involving Product, Engineering, Marketing, Finance, Customer Support, and external partners
• Experience working with OEMs, manufacturers, fulfillment providers, logistics partners, or third-party service providers
• Strong understanding of fulfillment operations, inventory planning, warranty programs, returns management, and post-purchase customer experiences
• Experience building operational processes, launch playbooks, dashboards, reporting, and operating cadences
• Demonstrated ability to manage complex initiatives with multiple stakeholders and competing priorities
• Experience identifying operational risks and driving issues to resolution in high-growth environments
• Strong analytical and problem-solving skills with the ability to use data to inform decisions
• Excellent written and verbal communication skills
• Experience with connected devices, smart home products, tablets, displays, or consumer electronics
• Experience supporting direct-to-consumer (DTC) hardware businesses
• Experience managing international fulfillment, logistics, or launch operations
• Experience launching products with preorder programs
• Startup or growth-stage company experience
• Experience working as a consultant, operator, or fractional leader supporting hardware businesses

Benefits

• Employment_type: Contract to hire
• Workplace_type: Fully remote

Company Overview