[Remote] ServiceNow CMDB and Discovery Administrator

Note: The job is a remote job and is open to candidates in USA. Amtex Systems Inc is seeking a ServiceNow CMDB and Discovery Administrator to manage and troubleshoot Discovery processes. The role involves ensuring the health of the CMDB, establishing data standards, and overseeing integrations and audits related to Configuration Items.

Responsibilities

• Own and monitor the CMDB Health Dashboard, addressing issues related to Completeness, Compliance, and Correctness
• Identify and remediate duplicate and orphaned CIs using Duplicate Identification and Remediation (DIR) tools
• Establish and enforce data standards, naming conventions, and CI class governance
• Utilize CMDB Workspace and Data Manager to manage and maintain high-quality CI data
• Partner closely with CI owners to validate accuracy and lifecycle alignment
• Configure, manage, and troubleshoot ServiceNow Discovery schedules to ensure automated, accurate infrastructure mapping
• Oversee the Identification and Reconciliation Engine (IRE) and IntegrationHub / ETL processes
• Ensure integrations from external data sources (e.g., SCCM, Jamf, Azure) reconcile cleanly without introducing duplicate or inconsistent CI records
• Support Service Mapping and Discovery Pattern development as needed
• Lead and support CMDB audits, validating alignment between physical infrastructure and ServiceNow records
• Enforce Configuration Management best practices and continuous improvement

Skills

• Servicenow Discovery- Need someone who has extensive experience in managing and troubleshooting Discovery
• CI Life cycle- CI Means Configuration Item Experience
• CMDB Manager
• Strong hands-on experience administering ServiceNow CMDB
• Deep understanding of the cmdb_ci table hierarchy and Common Service Data Model (CSDM)
• Proven experience with ServiceNow Discovery, Service Mapping, and IRE
• Experience supporting or integrating with asset data sources and external systems
• ServiceNow Certified System Administrator (CSA) — Required
• Familiarity with IT Asset Management concepts (HAM & SAM experience strongly preferred)

Company Overview