[Remote] Fraud Risk & Operations Analyst
Note: The job is a remote job and is open to candidates in USA. TabaPay is a leading company in the digital payments sector, helping Fintechs in the US and Canada manage money transfers. They are seeking a Fraud Risk & Operations Analyst to support fraud risk initiatives, chargeback operations, and operational risk management, playing a vital role in enhancing client experience and operational scalability.
Responsibilities
- Chargeback Operations & Dispute Management
- Manage end-to-end chargeback and dispute lifecycle processing across Visa, Mastercard, and alternative payment rails
- Review and prepare representment packages and supporting documentation
- Submit disputes within required network and internal SLAs
- Monitor dispute queues, aging reports, and operational backlogs
- Track dispute outcomes, recovery rates, and portfolio trends
- Assist with compelling evidence development and dispute response optimization
- Support escalated client inquiries related to chargebacks and dispute processing
- Maintain accurate operational documentation and reporting
- Support white-glove operational servicing for strategic or high-volume clients
- Review reported fraud activity and assist with fraud-related operational investigations
- Support analysis of fraud trends, dispute activity, and elevated merchant behavior across the portfolio
- Assist with operational monitoring of fraud exposure, chargeback trends, and emerging risk patterns
- Support fraud-related operational reviews tied to reported fraud, dispute activity, and portfolio performance
- Assist leadership with operational analysis related to fraud events, chargeback activity, and client risk trends
- Escalate suspicious activity, abnormal fraud patterns, and operational concerns to leadership
- Support portfolio-level fraud and chargeback reporting initiatives
- Assist with monitoring observations and operational support related to fraud prevention controls and risk mitigation efforts
- Support white-glove fraud and dispute operational support for strategic or high-volume clients
- Assist with monitoring portfolio exposure related to Visa and Mastercard programs, including: Visa Acquiring Merchant Program (VAMP)
- Support tracking of fraud and chargeback ratios across merchants and portfolios
- Assist with remediation tracking for elevated merchants or portfolios
- Support operational reporting related to fraud, disputes, and portfolio risk exposure
- Prepare operational reports and portfolio summaries for internal stakeholders
- Provide operational support to strategic and high-volume clients
- Assist clients with understanding dispute reason codes, timelines, and evidence requirements
- Support client portfolio reviews and operational fraud discussions
- Deliver high-touch operational support related to chargeback trends, dispute performance, and fraud-related operational inquiries
- Assist with client education related to fraud controls and dispute best practices
- Partner with Fraud Risk, Compliance, Product, Operations, and Account Management teams
- Support onboarding operational reviews and fraud control assessments
- Assist with DataVisor and transaction monitoring operational initiatives
- Contribute to process improvement and operational scalability initiatives
- Assist with development and maintenance of SOPs, operational documentation, and reporting standards
- Support audit, sponsor bank, and operational review requests as needed
Skills
- 3+ years of experience in chargebacks, fraud operations, transaction monitoring, or payments risk management
- Experience working within fintech, payments, banking, card processing, or financial services environments
- Strong understanding of Visa and Mastercard dispute processes and chargeback lifecycle management
- Familiarity with fraud prevention concepts, transaction monitoring, and operational risk management
- Strong analytical and problem-solving skills
- Excellent written and verbal communication skills
- Ability to manage multiple priorities in a fast-paced environment
- Strong attention to detail and organizational skills
- Experience working with spreadsheets, reporting tools, and operational dashboards
- Experience with DataVisor or other fraud monitoring platforms
- Experience supporting AFT, OCT, ACH, RTP, or digital wallet payment flows
- Familiarity with Visa VAMP and Mastercard monitoring programs
- Experience working directly with clients or sponsor banks
- Experience creating operational procedures, reporting, or workflow documentation
- Knowledge of fraud tools including AVS, ANI, 3DS, velocity controls, and layered fraud prevention strategies
Benefits
- 100% employer-paid health care insurance including medical, dental, vision, and life insurance (for employee only)
- Employer 401K Matching
- Generous and Flexible PTO
Company Overview