[Remote] Director of Account Management

Note: The job is a remote job and is open to candidates in USA. SmartLight Analytics is a company focused on reducing healthcare costs for self-funded employers through data analysis. They are seeking a highly skilled Director of Account Management to lead client relationships, manage internal resources, and ensure the effective delivery of healthcare data analytics solutions.

Responsibilities

• Act as the primary point of contact for self-insured employer clients, ensuring satisfaction and fostering long-term relationships
• Serve as a trusted advisor, understanding client needs and challenges, and offering strategic solutions to improve their healthcare programs
• Develop and maintain strong, strategic client relationships by understanding their business challenges and objectives, demonstrating exceptional problem-solving skills
• Coordinate and lead regular client check-ins, presentations, and strategic reviews to ensure alignment and satisfaction
• Collaborate with internal teams (data, data science, clinical and investigative, executives etc.) to ensure optimal service delivery to clients
• Become fluent in healthcare claims data as relevant to Company’s specific use case
• Nurture client relationships from infancy and throughout business relationship, including managing implementation process as needed
• Collaborate with new clients and their respective carrier(s)/data warehouse/PBM/other external constituents on all necessary documentation and other items in order to intake high-quality claims and health Plan data
• Utilize advanced analytics tools and techniques to create insights that inform decision-making, cost-saving strategies, and enhanced plan management
• Collaborate with internal teams to ensure the timely and successful delivery of data analytics solutions and insights
• Review client feedback and performance metrics to ensure solutions meet or exceed expectations
• Identify business enhancement opportunities that align with client needs and objectives
• Partner with the sales and solutions teams to develop strategic plans that address client goals
• Plan and lead client update presentations as well as ad hoc client meetings and written communications
• Assist the team in developing marketing initiatives, increasing business success, and enhancing sales
• Translate complex data and analytical insights into clear, actionable reports and presentations for non-technical stakeholders
• Develop and deliver regular client-facing reports and presentations that highlight key performance metrics, trends, and opportunities
• Explain technical concepts in a simple, understandable manner for benefits leaders, client executives and other decision-makers with limited technical expertise
• Coordinate internal resources and timelines to ensure smooth implementation and delivery of projects
• Troubleshoot client issues in a timely and proactive manner, ensuring client satisfaction
• Monitor key performance indicators (KPIs) to track the success of initiatives and client satisfaction
• Delegating tasks effectively and managing team dynamics
• Work closely with cross-functional teams such as data scientists, project managers, and consultants to deliver cohesive client solutions
• Contribute to team-wide best practices, sharing insights and strategies to enhance client success
• Develop and maintain strong executive relationships

Skills

• Bachelor's degree in business, Marketing, Economics, Data Analytics or a related field
• 5–8 years of experience in account management, client success, or related roles within data analytics, technology, or consulting environments
• 4 years of experience in healthcare data analytics
• 3 years of healthcare payment integrity experience
• Proven experience managing senior-level client relationships and negotiating contracts or agreements
• Exceptional interpersonal and communication skills with the ability to understand and communicate technical insights to non-technical audiences in a tailored and thoughtful manner
• Ability to thrive in a fast-paced and lightly structured environment
• Hands-on, doer mindset
• Highly collaborative, team-focused, open communication and candid work style
• Strong problem-solving and strategic planning abilities
• Ability to break down complex problems into manageable components
• Identifying trends, patterns, and key insights in data
• Developing actionable recommendations based on data analysis
• Understanding data analytics concepts, tools, and methodologies, with the ability to translate insights into client strategy
• Proven ability to lead and manage projects independently
• Experience in managing deliverables within deadlines
• Master's degree is preferred but not required
• Strong existing relationships within jumbo self-insured plan sponsor community
• Procurement/medical ASA and/or PBM contract negotiation experience
• Familiarity with benefit analytics, data warehousing and claims data files
• Exposure to statistical methods, data modeling, or machine learning insights and how they inform business decisions
• Macro business knowledge of channels/industries relevant to the company's client base (e.g. public sector, finance, healthcare, retail, technology, Taft-Hartley, etc.)

Company Overview