[Remote] Technical Writer - $32 CTC - REMOTE (CURRENT WI Residents)
Note: The job is a remote job and is open to candidates in USA. Dice is seeking a Technical Writer for the Wisconsin Department of Public Instruction. The role involves creating and maintaining user-facing documentation, training materials, and communications for WISE applications and supporting the Customer Services Team in various data collection efforts.
Responsibilities
- Understanding, creating, and maintaining all user-facing documentation, training materials, and general communications for the WISE applications and other Customer Service efforts
- Communicating and disseminating complex and technical information more easily to customers
- Working closely with others to accomplish project objectives, or functioning independently to accomplish daily work requirements as a member of the Customer Services Team
Skills
- Strong written and verbal communication skills
- Experience performing external communications
- Ability to work well independently
- Ability to process and document a fundamental understanding of end-to-end customer experience integration and dependencies
- Preparation and maintenance of documentation and training materials
- Experience writing about a technical, software system
- Ability to grasp technical concepts and communicate with product owners and subject matter experts
- Must have proficiency with Google suite
- Experience working with education software systems at the school, district, or state levels
- Understanding of application programming interface (API) technologies
- Knowledge of data warehousing and reporting
- Experience with Drupal webpage content management
- Experience writing knowledge base articles
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