[Remote] Global IT Business Operations Manager

Note: The job is a remote job and is open to candidates in USA. Panasonic Automotive North America is an industry-leading global supplier to Automotive Original Equipment Manufacturers, focusing on enhancing consumer experiences through innovative technology. The Global IT Business Operations Manager will drive operational discipline, financial transparency, and governance across Global IT, ensuring alignment between strategy, budgets, vendors, and service delivery.

Responsibilities

• Establish and manage IT operating rhythm (monthly/quarterly operations and quality reviews, dashboards, operational metrics/KPI and SLAs of all Service Areas
• Drive standardization of global IT processes, controls, and reporting across all regions
• Coordinate cross functional execution across IT infrastructure, applications, security, and business stakeholders
• Maintain operational documentation, runbooks, and governance artifacts
• Own and manage Global IT Infrastructure Opex/Capex budget, forecasting, and variance analysis (±10% accuracy target)
• Partner with Finance to ensure cost transparency, accrual accuracy, and budget
• Support cost optimization initiatives, including vendor spend optimization and cloud cost governance (FinOps)
• Drive cost optimization initiatives across labor, vendors, and technology platforms
• Build and track TCO models for infrastructure services
• Partner with Vendor Management Office (VMO) to support vendor performance, renewals, and escalations
• Coordinate vendor service reviews, QBRs, and executive readiness materials
• Ensure alignment between contracts, SLAs, financials, and operational outcomes
• Track vendor risks, issues, and remediation actions
• Support execution of global IT initiatives, migrations, and operational improvements
• Track milestones, risks, dependencies, and status across multiple workstreams
• Ensure consistent reporting and escalation for leadership
• Enable smooth coordination across regions, time zones, and functions
• Produce executive dashboards and insights covering operations, financials, risks, and delivery
• Translate complex operational data into clear leadership level narratives
• Support leadership meetings with structured materials and decision recommendations

Skills

• Bachelor's degree in information technology, Computer Science, or related field
• 8-10+ years of experience in IT operations, IT business management, or technology program operations
• Proven experience managing and supporting global IT organizations and multi-regions IT environments
• Strong exposure to budgeting, forecasting, vendor management, and operational governance
• Experience working in MSP driven and multi vendor environments
• Strong analytical and financial management skills
• Excellent organizational, communication, and stakeholder management abilities
• Ability to operate at both strategic and execution levels
• Strong attention to detail with an outcome oriented mindset
• Experience working in global, multi region IT environments
• ITSM and operational governance frameworks (ITIL preferred)
• Familiarity with tools such as ServiceNow, Power BI, Finance systems, O365 suite, collaboration platforms, AI tools such as Copilot and Claude, etc
• Understanding of cloud and infrastructure operations is a strong plus

Benefits

• Great Medical/Dental Benefits
• Company-Matched 401K Retirement Savings
• Annual Bonus Program
• Educational Assistance
• Relaxed Dress Code
• PASATalks Speaker Summits
• Leadership & Mentorship Programs
• High5 Reward Recognition Program
• Onsite Happy Hours
• And many more benefits & perks found within the ‘Our Culture’ section…

Company Overview