[Remote] Account Manager
Note: The job is a remote job and is open to candidates in USA. US LBM is a leading provider in the building materials industry, and they are seeking an Account Manager to oversee sales activities and develop long-term relationships with key customer accounts. The role involves managing customer accounts, ensuring satisfaction, generating sales opportunities, and serving as the liaison between the company and its customers.
Responsibilities
- Manage key customer accounts for long-term success and profitability
- Provide support to existing customer accounts with necessary products, time, and information
- Serve as the lead point of contact for all customer account management matters
- Develop and implement goals to focus on increased sales and margin improvement
- Build and maintain strong, long-lasting client relationships
- Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
- Review and analyze historical sales account data and trends
- Assist with the selection of products best suited to customer needs
- Prepare, coordinate, and communicate price quotations, terms of sales, delivery dates, and service obligations to customers/contractors
- Estimate materials from blueprints supplied by customer/contractor
- Manage customer pricing structure and hierarchy to maximize gross profit dollars
- Resolve customer complaints and problems
- Assist in the collection of accounts receivable
- Adhere to Conflict of Interest or Non-Compete agreement if in place
- Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
- Collaborate with sales team to identify and grow opportunities within territory
- Perform other duties as assigned
- Comply with all policies and standards
- Adheres to Company’s commitment to workplace safety
Skills
- Bachelor's Degree in Business Administration or related field required
- Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager, or relevant role required
- Working knowledge of building materials industry and products
- Ability to negotiate prices and contractual agreements
- Estimating from blueprints
- Must be proficient using calculator and CRT, experience using computerized accounts receivable system, good oral communication and telephone skills and basic accounting principles
- Strategic Mindset – Seeing ahead to future possibilities and translating them into breakthrough strategies
- Plans and Aligns – Planning and prioritizing work to meet commitments aligned with organizational goals
- Business Insight – Applying knowledge of business and the marketplace to advance the organization's goals
- Communicates Effectively – Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
- DL NUMBER - Driver License, Valid and in State preferred
Company Overview