Customer Collections Account Representative – arenaflex Client Relations & Debt Recovery Specialist (Michigan On‑Site)

About arenaflex – Empowering Financial Well‑Being

arenaflex is a forward‑thinking leader in the financial services and customer experience arena. We partner with businesses across the United States to help them manage receivables, improve cash flow, and maintain strong, respectful relationships with their customers. Our mission is to combine cutting‑edge technology with a human‑centered approach, ensuring that every interaction adds value for both our clients and the individuals we serve. At arenaflex, we believe that a supportive workplace fuels innovation, and we invest heavily in the growth, wellbeing, and success of our team members.

Why This Role Matters

As a Customer Collections Account Representative at arenaflex, you will be the first point of contact for customers who need assistance with outstanding balances. Your role is pivotal in turning challenging conversations into collaborative solutions, preserving customer goodwill while helping our clients recover revenue. If you thrive on problem‑solving, enjoy meaningful conversations, and are motivated by measurable results, this position offers a rewarding blend of empathy, strategy, and impact.

Key Responsibilities – What You’ll Do Every Day

• Adhere to all applicable FDCPA, state, and local regulations, as outlined in the arenaflex Compliance with FDCPA and State Collection Laws Statement and the arenaflex A/R Training program.
• Engage customers via phone, email, or secure messaging to discuss outstanding balances, understand their circumstances, and negotiate payment arrangements that align with both the customer’s ability and the client’s objectives.
• Document every interaction accurately in the arenaflex system, ensuring that notes are concise, complete, and compliant with audit standards.
• Identify and correct any deficiencies flagged during telephone monitoring, file reviews, or quality assurance audits, working closely with supervisors to continuously improve performance.
• Maintain a professional, courteous demeanor in high‑stress situations, especially when dealing with emotionally charged callers.
• Meet or exceed daily, weekly, and monthly performance metrics, including call volume, resolution rate, and collection targets.
• Collaborate with teammates and supervisors to share best practices, support one another during peak periods, and contribute to a positive, team‑oriented culture.
• Participate in paid on‑site training sessions twice a month after the initial onboarding period, applying new skills and knowledge to real‑world scenarios.
• Uphold arenaflex’s attendance, punctuality, and break policies, ensuring reliability for both customers and internal partners.
• Perform additional duties as assigned, such as assisting with special projects, data analysis, or process improvement initiatives.

Essential Qualifications – What You Must Bring

• Minimum age of 18 years.
• High school diploma or equivalent; additional education or certifications in finance, business, or communications are a plus.
• Demonstrated ability to stay engaged on the phone for extended periods without distraction, delivering consistent, high‑quality service.
• Strong computer literacy, including proficiency with multiple windows, tabs, and CRM platforms; ability to navigate the arenaflex system efficiently.
• Exceptional attendance record, reflecting reliability and commitment to customer service excellence.
• Clear, articulate communication skills, both verbal and written, with a focus on empathy and active listening.
• Basic understanding of debt collection regulations (FDCPA) and a willingness to learn arenaflex‑specific compliance procedures.

Preferred Qualifications – What Sets You Apart

• Previous experience in collections, customer service, or a related financial role.
• Experience using call‑center software, ticketing systems, or similar platforms.
• Demonstrated success meeting or exceeding performance targets in a fast‑paced environment.
• Ability to remain calm and solution‑focused when handling upset or distressed callers.
• Certification in conflict resolution, negotiation, or a related discipline.

Core Skills & Competencies

• Communication: Clear, concise, and persuasive articulation of complex information.
• Problem Solving: Ability to assess situations quickly, identify root causes, and propose viable solutions.
• Empathy: Genuine concern for the caller’s circumstances, fostering trust and cooperation.
• Attention to Detail: Accurate documentation and strict adherence to compliance guidelines.
• Time Management: Efficiently balancing multiple calls, follow‑ups, and administrative tasks.
• Team Collaboration: Willingness to share knowledge, support peers, and contribute to collective goals.
• Adaptability: Comfort with evolving processes, technology updates, and shifting performance expectations.

Career Growth & Learning Opportunities

arenaflex is committed to your professional development. As you master the fundamentals of collections, you will have pathways to advance into senior collection specialist roles, team lead positions, or even broader customer experience management tracks. We provide:

• Ongoing training programs covering advanced negotiation techniques, regulatory updates, and technology enhancements.
• Mentorship from seasoned leaders who can guide you toward leadership or specialist certifications.
• Access to internal learning portals, webinars, and industry conferences to keep your skills current.
• Opportunities to cross‑train in related departments such as billing, accounts receivable, or fraud prevention.

Compensation, Perks & Benefits

While the exact hourly rate is determined by experience, location, and scope of responsibility, the salary range tops out at $15.56 per hour. In addition to a competitive wage, arenaflex offers a comprehensive benefits package designed to support your health, financial security, and work‑life balance:

• Medical, Dental, and Vision Insurance: Robust coverage options with employer contributions.
• Paid Time Off (PTO): Generous vacation, sick leave, and holidays to recharge.
• Employee Discounts: Savings on a variety of products and services through arenaflex partnerships.
• Early Wage Access via PayActiv: Retrieve up to 50% of earned wages (capped at $500 per pay period) before payday.
• Full‑Time, Non‑Seasonal Employment: Stable hours and consistent scheduling.
• Career Advancement: Clear promotion pathways and performance‑based incentives.
• Paid On‑Site Training: Two training sessions per month after onboarding, fully compensated.

Work Environment & Culture at arenaflex

Our Michigan office is a collaborative hub where teamwork, integrity, and continuous improvement are celebrated daily. You will find:

• A supportive leadership team that values open communication and employee feedback.
• Modern workstations equipped with dual monitors, ergonomic chairs, and the latest communication tools.
• Regular team‑building activities, both virtual and in‑person, fostering camaraderie and shared purpose.
• A culture that emphasizes work‑life balance, encouraging employees to take breaks, use their PTO, and maintain personal wellbeing.
• Commitment to diversity, equity, and inclusion, ensuring every voice is heard and respected.

Application Process & Next Steps

We take a thorough approach to hiring to ensure a safe and compliant workplace. All offers are contingent upon:

• Fingerprinting and background verification.
• A drug screening.
• Proof of citizenship or legal residency.
• Confirmation that any Treasury debt is paid in full or arranged prior to hire.

If you are ready to join a dynamic team that values empathy, results, and professional growth, we invite you to submit your application today. Let’s work together to turn challenging conversations into positive outcomes for customers and clients alike.

Ready to Make an Impact?

Take the next step in your career with arenaflex. Click the link below to apply, and start your journey toward a rewarding role where your communication skills and problem‑solving mindset will be celebrated.

Apply Job!