Customer Sales and Service Representative – Inbound Sales, Account Retention & Customer Experience Specialist for Connectivity Solutions

About arenaflex

arenaflex stands as a globally recognized leader in technology and communications services, committed to transforming the way individuals, families, and businesses connect in an increasingly digital world. At arenaflex, we are far more than a service provider — we are a human network that spans continents, working diligently behind the scenes to anticipate the needs of our customers and deliver innovative solutions that empower progress. Our purpose is rooted in the belief that listening is where learning begins, and that meaningful connections are the foundation upon which thriving communities are built.

From leading the charge in cloud and security solutions to pioneering advancements in the Internet of Things, video entertainment, and next-generation wireless networks, arenaflex sits at the intersection of innovation and human experience. We are powered by purpose and driven by persistence, and we take immense pride in the rigor it takes to make a tangible difference in the lives of millions of customers every single day. When you join arenaflex, you join a team that lifts up its communities, celebrates its wins, navigates its challenges together, and continually strives to move the world forward through the power of connection. This is the #NetworkLife, and it begins with you.

Position Overview

We are seeking a dedicated, customer-centric, and sales-driven professional to join arenaflex as a Customer Sales and Service Representative. In this dynamic role, you will serve as the voice of arenaflex, engaging directly with our valued customers through inbound calls to address inquiries, resolve concerns, and provide tailored solutions that meet their unique connectivity needs. Combining your superior sales and customer service skills with an excitement for technology, you will deliver an exceptional customer experience that pairs seamlessly with the most reliable and advanced network in the industry.

Our customers rely on arenaflex to keep them connected to what matters most. Whether they have questions about their service, need help troubleshooting an issue, or are looking to enhance their current plan, you will be the trusted partner they turn to. This is a remote role where you will work from the comfort of your home with occasional in-person trainings and team meetings designed to foster collaboration, celebrate wins, and align on shared goals.

Key Responsibilities

As a Customer Sales and Service Representative at arenaflex, your core responsibilities will include, but are not limited to, the following:

• Customer Inquiry Management: Answer incoming calls from customers promptly and professionally, responding to a wide range of requests related to service installation, disconnection, modifications, upgrades, and account changes.
• Relationship Building: Instill confidence and long-term loyalty in customers through thoughtful, empathetic listening, utilizing your deep knowledge of arenaflex products and services to effectively service, retain, and delight customers.
• Proactive Sales Engagement: Identify customer needs and proactively offer arenaflex products and services that align with their goals, working to meet or exceed monthly sales targets while ultimately delivering an outstanding customer experience.
• Issue Resolution: Investigate and resolve customer inquiries and disputes related to service, billing, rates, adjustments, and policy issues with accuracy, empathy, and a commitment to first-call resolution.
• Product and Service Expertise: Respond to requests from customers about arenaflex products, services, promotions, and features, providing clear, accurate, and comprehensive information that enables informed decision-making.
• Order Accuracy and Verification: Verify the accuracy and completeness of service orders, making necessary corrections and changes as needed to ensure seamless customer onboarding and service activation.
• Collections and Negotiation: Professionally negotiate the collection of overdue bills, working with customers to identify appropriate payment arrangements while maintaining positive customer relationships.
• Flexibility in Scheduling: Work evenings, weekends, holidays, and unscheduled shifts as determined by the evolving needs of the business, demonstrating a commitment to team and customer support.
• Systems and Tools Management: Effectively manage various systems, databases, and work tools while engaging on the phone with customers, maintaining accurate records and documentation throughout each interaction.

What We Are Looking For

You are a true consultative salesperson who is energized by meeting sales goals and building meaningful relationships with customers. You take a deep interest in learning about your customers, understanding their business challenges, and staying current on industry trends that impact their connectivity decisions. You thrive in a fast-paced environment where urgency and adaptability are essential, and you have no problem juggling multiple priorities simultaneously. Your empathy and exceptional communication skills make it possible for you to diffuse sensitive situations with grace, and you take real ownership of customer concerns, driven by a desire to provide exceptional service in every interaction. While you are motivated to meet your daily sales goals, you never lose sight of the bigger picture: helping our customers stay connected to what matters most in their lives and businesses.

Even Better If You Have

• A related Associate Degree, or 2+ years of relevant experience in customer service, sales, or a related field.
• Prior customer service experience in a call center or high-volume contact environment.
• Previous collections experience, with a demonstrated ability to negotiate payment arrangements professionally and empathetically.
• Demonstrated experience selling products and services, with a track record of meeting or exceeding sales targets.
• Strong customer service skills, including active listening, problem-solving, and conflict resolution.
• A demonstrated ability to communicate with detail, clarity, and precision, both verbally and in writing.

Additional Requirements

• You must live within 75 miles of the current reporting location for the duration of the contract.
• You must be available to attend occasional in-person team huddles, trainings, and meetings at the office location as required by the business.
• You must be willing and able to work flexible hours, including evenings, weekends, holidays, and unscheduled shifts.
• You must successfully complete the required pre-employment assessments, including the SACS HTML Results test.

Why Join arenaflex?

At arenaflex, we believe that our people are our greatest asset. When you join our team, you are doing work that matters alongside other talented, passionate individuals who are transforming the way people, businesses, and things connect with each other. Beyond powering the most reliable and advanced network in the industry, we are leading the way in cloud and security solutions, the Internet of Things, video entertainment, and so much more. Of course, we offer competitive pay and a comprehensive benefits package, but arenaflex is about so much more than that. We are a place where you can craft your own path to greatness, whether you think in code, words, pictures, or numbers.

Career Growth and Development

arenaflex is deeply invested in the professional growth and development of every team member. From day one, you will have access to comprehensive onboarding, continuous learning opportunities, mentorship programs, and clear pathways for advancement. Whether you aspire to move into leadership, specialize in a particular area of the business, or expand your skill set through cross-functional opportunities, arenaflex provides the resources, support, and encouragement you need to achieve your career aspirations. We believe in promoting from within and celebrating the diverse talents and perspectives that each team member brings to the table.

Compensation, Perks, and Benefits

arenaflex offers a comprehensive compensation package designed to attract, retain, and reward top talent. In addition to a competitive base salary with performance-based incentives and sales commissions, eligible employees may enjoy a wide range of benefits, including health, dental, and vision insurance; retirement savings plans with company match; paid time off and holidays; tuition assistance; employee discount programs on arenaflex products and services; wellness programs; and access to exclusive perks and events. Specific benefits and eligibility may vary based on location, tenure, and employment status, and full details will be provided during the hiring process.

Work Environment and Company Culture

At arenaflex, our culture is built on collaboration, inclusion, authenticity, and a shared sense of belonging. We are proud to be an equal opportunity employer that celebrates the unique differences, perspectives, and contributions of every employee. We are committed to fostering a workplace where everyone feels valued, connected, and empowered to reach their full potential and contribute their very best. We understand that diversity makes us stronger, and we strive to create an environment where all voices are heard and respected. Whether you are working remotely from home or joining teammates in person for a training or team event, you will be part of a supportive, dynamic community that genuinely cares about your well-being and success.

Scheduled Weekly Hours

This is a full-time position with a scheduled workweek of 37.5 hours. Please note that flexibility is required, as the role may involve working evenings, weekends, holidays, and unscheduled shifts based on the needs of the business.

Equal Employment Opportunity

arenaflex is proud to be an equal opportunity employer and celebrates the unique differences of our employees, including but not limited to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and veteran status. We know that diversity makes us stronger, and we are deeply committed to a collaborative, inclusive environment that encourages authenticity and fosters a genuine sense of belonging. We strive for every team member to feel valued, connected, and empowered to reach their potential and contribute their best. If you require accommodations during the application or interview process, please let us know, and we will be happy to support you.

Take the Next Step

If arenaflex and this Customer Sales and Service Representative role sound like the perfect fit for you, we strongly encourage you to apply — even if you do not meet every qualification listed above. We believe in the potential of passionate, driven individuals, and we are committed to providing the training, support, and opportunities you need to succeed. Join us, and become part of a team that is transforming the way the world connects. Discover the fulfillment that comes with living the #NetworkLife, and find your future at arenaflex. Apply today and take the first step toward an exciting, meaningful career with one of the world’s leading connectivity and technology companies.