Entry Level Customer Service Representative – Days/Nights/Weekends – Government Contract Support with Security Clearance at arenaflex

About arenaflex

arenaflex is a nationally recognized nonprofit vocational rehabilitation organization dedicated to unlocking potential for individuals facing significant disabilities or other barriers to employment. With a legacy of award‑winning programs, arenaflex operates a diverse portfolio of business lines—including call centers, manufacturing, warehousing, environmental services, and agriculture—to create real‑world work experiences that empower our participants and enrich our communities.

Our core values—compassion, diversity, opportunity, excellence, pride, community, and balance—guide everything we do. At arenaflex, we invest in our people, offering pathways to meaningful careers, continuous learning, and a supportive environment where every voice matters. Whether you are looking for a first job, a career change, or a purpose‑driven role, arenaflex provides the resources, mentorship, and inclusive culture you need to thrive.

Position Overview

arenaflex is seeking enthusiastic, customer‑focused individuals to join our Entry Level Customer Service Representative team. This role supports a long‑standing government contract, providing essential information and assistance to callers across a variety of topics. The position is open for both full‑time (30+ hours) and part‑time schedules, with shifts covering days, nights, and weekends. Successful candidates will receive a sign‑on bonus of $350 after completing training, a competitive hourly wage, and opportunities for advancement—including a pay increase after obtaining a security clearance and Applicant Line certification.

Key Responsibilities

• Answer inbound calls promptly, delivering courteous, accurate, and helpful information about arenaflex policies, procedures, and services.
• Utilize the internal knowledge base to resolve inquiries, troubleshoot issues, and guide callers to appropriate resources.
• Gather, verify, and log demographic and request data while maintaining strict confidentiality and data‑security standards.
• Escalate complex or sensitive matters to senior staff in accordance with established protocols.
• Maintain detailed call logs, ensuring all interactions are documented in the customer relationship management (CRM) system.
• Adhere to arenaflex’s quality standards, call scripts, and performance metrics while continuously seeking ways to improve service delivery.
• Participate in ongoing training sessions, security clearance processes, and certification programs to enhance skill sets.
• Demonstrate flexibility by covering additional shifts, assisting teammates, and taking on special projects as needed.

Essential Qualifications

• High School Diploma or GED required.
• Minimum age of 18 years.
• U.S. citizenship (required for government security clearance).
• Proficient written and verbal English communication skills.
• Basic computer literacy, including typing, email, and web navigation.
• Availability to work evenings, nights, weekends, and holidays as scheduled.
• Prior call‑center or customer service experience is preferred but not mandatory.

Preferred Qualifications & Skills

• Experience with government contracts or familiarity with security clearance procedures.
• Demonstrated ability to multitask—listening, speaking, reading, and typing simultaneously.
• Strong problem‑solving aptitude and attention to detail.
• Empathy and patience when assisting callers with diverse needs, including those with disabilities.
• Team‑oriented mindset with the ability to work independently when required.
• Comfort with repetitive tasks while maintaining high energy and enthusiasm.

Compensation, Benefits, and Perks

• Starting wage of $18.00 per hour, with a structured pathway to $20.06 per hour after security clearance and certification.
• Additional $1.00 hourly increase for each hour worked after 6:00 PM (Monday‑Friday).
• Health and welfare benefits package, including medical, dental, and vision coverage.
• Sign‑on bonus of $350 payable after successful completion of the initial training period.
• Generous paid time off (PTO) policies, holidays, and flexible scheduling options.
• Access to on‑site amenities such as free fruit, wellness programs, fitness classes, and optional massage services.
• Pet‑friendly work environment and modern facilities designed for comfort and collaboration.
• Opportunities for career advancement within arenaflex’s multiple business lines, including supervisory and specialist roles.

Career Growth & Development

arenaflex is committed to your professional development. As you progress through the entry‑level certification and subsequently achieve full Customer Service Representative status, you will have access to:

• Advanced training modules on conflict resolution, data security, and government contract compliance.
• Mentorship programs pairing you with experienced arenaflex staff members.
• Cross‑training opportunities in other arenaflex divisions (e.g., manufacturing, environmental services) to broaden your skill set.
• Leadership development tracks that prepare high‑performing associates for supervisory or managerial positions.
• Tuition assistance and scholarship programs for further education related to your career goals.

Work Environment & Culture

Our call center operates from a dedicated facility located at 2511 N. Martin Luther King Blvd., Lansing, MI 48906. The workspace is designed for both focus and collaboration:

• Individual cubicles equipped with ergonomic chairs and dual monitors.
• Quiet zones for deep‑focus work and breakout areas for team huddles.
• Moderate ambient noise levels, with sound‑absorbing panels to ensure a comfortable auditory environment.
• Inclusive policies that provide reasonable accommodations for employees with disabilities, ensuring equal access to all job functions.
• Regular team‑building events, cultural celebrations, and recognition programs that reinforce arenaflex’s values of respect and community.

Security Clearance & Background Checks

Because this role supports a government contract, candidates must successfully obtain and maintain a security clearance. arenaflex will cover all costs associated with the background investigation and clearance process. Upon clearance, you will receive a salary increase and be authorized to handle sensitive data, reinforcing the trust placed in you by both arenaflex and our government partners.

Application Process & Reasonable Accommodations

arenaflex is an equal‑opportunity employer. We welcome applicants of all abilities and encourage individuals with disabilities to apply. If you require a reasonable accommodation to complete any part of the application or interview process, please let us know. Accommodations may include alternative application formats, sign‑language interpreters, or specialized equipment.

To apply, please complete the full online application, including the eligibility questionnaire, and submit your resume. Our recruiting team will review your submission, contact you for an initial interview, and guide you through the security clearance steps.

Why Join arenaflex?

Choosing arenaflex means becoming part of a mission‑driven organization that values every employee’s contribution. You will:

• Make a tangible impact on the lives of individuals with disabilities, helping them achieve independence and self‑sufficiency.
• Gain experience working on a high‑profile government contract, a valuable credential for future career moves.
• Enjoy a supportive, inclusive workplace where personal growth is celebrated.
• Receive competitive compensation, comprehensive benefits, and a clear pathway for advancement.

Take the Next Step

If you are ready to start a rewarding career that blends customer service excellence with a purpose‑driven mission, arenaflex wants to hear from you. Apply today and become a vital part of a team that proves people with disabilities and other barriers are more than capable of delivering world‑class, high‑quality solutions.

Apply Job!