Project Manager – Customer‑Facing Software Development Leader – Remote (Baton Rouge, LA) – Agile Delivery & Stakeholder Success

About arenaflex

arenaflex is a forward‑thinking technology organization dedicated to delivering innovative software solutions that empower communities, higher‑education institutions, and industry training programs across the state of Louisiana and beyond. Our mission is to harness the power of technology to create measurable, positive impact for learners, educators, and businesses alike. With a collaborative, inclusive culture and a commitment to continuous improvement, arenaflex brings together a diverse team of IT professionals, educators, and industry experts who share a common passion for building tools that matter.

Why This Role Matters

As the Project Manager – Customer‑Facing Software Development, you will be the linchpin that connects our technical talent with the people and organizations we serve. You will guide complex software projects from concept through launch, ensuring that every deliverable aligns with client expectations, budget constraints, and quality standards. This is a unique opportunity to shape the future of education‑technology solutions while working remotely with a supportive, high‑performing team.

Role Overview

Reporting to the Director of Information Technology, you will lead cross‑functional teams through the full project lifecycle. Your responsibilities will span strategic planning, stakeholder communication, risk mitigation, and performance reporting. You will act as the primary liaison for our customers, translating their needs into actionable development plans and maintaining a positive, solution‑focused relationship throughout each project’s duration.

Key Responsibilities

• Project Leadership: Define project scope, objectives, and deliverables in partnership with clients and internal teams; develop detailed project plans, schedules, and resource allocations; monitor progress against milestones and adjust tactics as needed to keep projects on track.
• Customer‑Facing Communications: Serve as the single point of contact for client interactions; conduct discovery sessions to capture requirements; provide regular status updates, demos, and executive briefings; proactively address concerns and negotiate scope changes.
• Team Collaboration: Facilitate daily stand‑ups, sprint planning, and retrospectives with developers, designers, QA engineers, and product owners; foster an environment of open communication, shared ownership, and continuous learning.
• Risk Management & Issue Resolution: Identify potential risks early, develop mitigation strategies, and maintain a risk register; manage scope creep, schedule slippage, and budget variances with transparent communication to stakeholders.
• Reporting & Documentation: Produce comprehensive project documentation, including charter, roadmap, risk logs, and post‑mortem analyses; deliver concise, data‑driven status reports to senior leadership and external partners.
• Quality Assurance Oversight: Coordinate testing activities, ensure adherence to acceptance criteria, and validate that final deliverables meet both technical specifications and client expectations.
• Continuous Improvement: Capture lessons learned, recommend process enhancements, and champion best practices in Agile, Scrum, and DevOps within the organization.

Essential Qualifications

• Bachelor’s degree in Computer Science, Engineering, Business Management, or a closely related field.
• Minimum of three (3) years proven experience managing software development projects, with a strong emphasis on customer‑facing communication.
• Demonstrated mastery of Agile methodologies (Scrum, Kanban) and familiarity with tools such as JIRA, Confluence, Trello, or Azure DevOps.
• Exceptional interpersonal and negotiation skills, with a track record of building trustful relationships with clients and internal stakeholders.
• Strong organizational abilities, capable of juggling multiple priorities while maintaining attention to detail.
• Proactive problem‑solver who can anticipate challenges and devise effective solutions before they impact project outcomes.

Preferred Qualifications

• Project Management Professional (PMP) or Certified ScrumMaster (CSM) certification.
• Experience in the education‑technology or workforce‑development sectors.
• Familiarity with cloud platforms (AWS, Azure, Google Cloud) and modern software delivery pipelines.
• Background in change management or stakeholder engagement strategies.
• Experience leading remote or distributed teams across multiple time zones.

Core Skills & Competencies

• Leadership: Ability to inspire, motivate, and guide multidisciplinary teams toward shared goals.
• Communication: Clear, concise, and persuasive written and verbal communication tailored to technical and non‑technical audiences.
• Analytical Thinking: Strong data‑driven decision‑making, with the capacity to interpret project metrics and translate them into actionable insights.
• Customer Empathy: Deep understanding of client needs, with a commitment to delivering value that exceeds expectations.
• Adaptability: Comfort navigating fast‑changing environments, shifting priorities, and evolving technology landscapes.
• Technical Acumen: Solid grasp of software development lifecycles, architecture basics, and quality assurance processes.

Compensation, Benefits & Perks

arenaflex offers a competitive salary that reflects your education, experience, and the market value of your expertise. In addition to base compensation, you will enjoy a comprehensive benefits package that includes:

• Health, dental, and vision insurance options with employer contributions.
• Retirement savings plans with matching contributions.
• Flexible Spending Accounts (FSA) and Tax‑Saver Flexible Benefits for childcare and medical expenses.
• Generous paid time off, including 14 holidays, vacation accrual, and sick leave.
• Employee Assistance Program (EAP) for personal and professional support.
• Professional development stipend for certifications, conferences, and continuing education.
• Remote‑work allowance covering home‑office setup, internet, and ergonomic equipment.
• Wellness initiatives such as virtual fitness classes, mental‑health resources, and community‑building events.

Career Growth & Learning Opportunities

At arenaflex, your career trajectory is shaped by your ambition. You will have access to mentorship from senior leaders, cross‑training across IT disciplines, and the chance to lead larger, more complex initiatives as you demonstrate success. Our commitment to lifelong learning means you can pursue advanced certifications, attend industry conferences, and participate in internal innovation labs that drive the next generation of educational technology.

Work Environment & Culture

arenaflex prides itself on a culture of collaboration, respect, and inclusivity. Our remote‑first policy empowers you to work from anywhere while staying connected through regular virtual huddles, team‑building activities, and an open‑door leadership style. Diversity of thought is celebrated, and we actively seek perspectives that enrich our solutions and reflect the communities we serve. Whether you are in Baton Rouge, another part of Louisiana, or across the United States, you will find a supportive network of peers who are passionate about making a difference.

Application Process

Ready to lead transformative software projects at arenaflex? To apply, please submit the following materials through our online portal:

• A tailored cover letter that addresses the responsibilities outlined above and demonstrates your customer‑facing project leadership experience.
• An up‑to‑date resume highlighting relevant project management achievements.
• Contact information for three professional references who can speak to your project delivery and stakeholder management skills.
• Optional: A certified copy of your academic transcript (required if selected for interview).

All applicants will undergo a background check in accordance with arenaflex policy and will be verified through the federal E‑Verify system. arenaflex is an equal‑opportunity employer and a State As a Model Employer (SAME) agency, committed to providing equitable employment opportunities for individuals with disabilities.

Join arenaflex Today

If you are a proactive, client‑focused project manager who thrives in dynamic, mission‑driven environments, we want to hear from you. Bring your expertise, leadership, and passion for technology to arenaflex and help us shape the future of education and workforce development. Apply now and become a catalyst for change!