Experienced Catering Operations & Logistics Supervisor – Airport-Based Aviation Leadership Role with Career Growth, Competitive Compensation, and Global Travel Benefits

About arenaflex

There has never been a more exciting time to join arenaflex. We are on a journey to becoming the very best in our industry, with a vision centered on connecting people, communities, and opportunities across the globe. More than just an organization, arenaflex operates in countless locations worldwide, serving millions of customers and employing thousands of dedicated professionals who share a unique responsibility: to elevate the places where we operate, live, and grow. This mission is powered by a truly diverse, inclusive, and forward-thinking workforce.

As we continue to expand, arenaflex is preparing to recruit thousands of new team members across every division in the years ahead. Our careers come with a competitive benefits package designed to keep our employees healthy, happy, and engaged. From employee-led Business Resource Groups to industry-leading benefits like parental leave, retirement planning, and travel privileges, arenaflex offers a dynamic workplace where ambition meets opportunity. Are you ready to take your career to new heights? If so, we invite you to explore what makes arenaflex a remarkable place to build your future.

Position Overview

We are actively hiring an experienced and motivated Supervisor – Catering Operations & Logistics to join our growing aviation operations team. This role is based at an airport location and serves as a critical leadership position within our cross-divisional operations structure. The selected candidate will provide direct oversight and strategic direction to catering vendors, ensuring safe, reliable, and high-quality operations that meet both internal performance standards and external customer expectations.

As a Supervisor, you will collaborate closely with stakeholders across Inflight Services, Airport Operations, Menu Development, Planning, and Sanitation teams. You will be responsible for driving continuous improvement, managing vendor performance, ensuring regulatory compliance, and supporting innovation in menu concepts and service delivery. This is an exceptional opportunity for an operations professional who thrives in a fast-paced, collaborative, and globally connected environment.

Key Responsibilities

Vendor and Performance Management

• Analyze operational performance and customer satisfaction data to identify trends, generate actionable insights, and make data-driven recommendations to leadership.
• Identify root causes of operational failures and drive vendor accountability for corrective actions, action plans, and timelines.
• Maintain a visible and present presence in both catering and airport operations as needed to ensure alignment and address emerging issues.
• Recognize and communicate operational risks and process improvement recommendations using daily observations and ongoing analysis of performance data.
• Participate actively in troubleshooting and timely problem resolution to meet operational targets.

Audit and Regulatory Compliance

• Lead regular audits to ensure compliance with the Catering Operations Business Manual, arenaflex Safety Standards, and all applicable regulatory requirements.
• Support investigations related to safety incidents, including developing corrective action plans.
• Collaborate closely with arenaflex Food Safety and operational health teams to uphold the highest safety standards.

Financial Controls

• Provide direct oversight of daily operations and conduct audits to ensure integrity in catering partner inventory management and reporting.
• Perform spot checks to evaluate inventory levels of kitchen equipment, food, and beverages.
• Provide insight into key cost drivers and unusual expense patterns, including equipment shortages or excessive oversight, and recommend corrective measures.

Change Management

• Coordinate the execution of new menu concepts and service enhancements.
• Offer local support for initiatives such as technology upgrades, changes to performance metrics, and process compliance improvements.
• Collaborate with cross-functional teams and leadership to support change management and communication plans; monitor adoption and progress of new initiatives.

Leadership, Collaboration, and Partnership

• Ensure transparent communication and proactive planning with airport stakeholders including Inflight, SOC, Customer Service, Ramp Operations, and the Business Office.
• Participate in key airport meetings to remain connected with stakeholders and address operational challenges.
• Maintain a regular presence in the Inflight Base to engage with Inflight leaders, pursers, and flight attendants, ensuring a closed feedback loop on issues and concerns.
• Act as a subject matter expert providing guidance and support to catering vendors and local operational groups.

Compensation and Benefits

The compensation for this position ranges from $60,000 to $85,000 annually, dependent on experience, education, and skills. This range is based on a full-time schedule.

Bonus eligible: Yes

At arenaflex, we offer a competitive compensation package that includes:

• Comprehensive medical, dental, and vision insurance
• Life, accident, and disability coverage
• Parental leave and employee assistance programs
• Paid holidays and accrued paid time off
• 401(k) retirement plan with company matching contributions
• Travel privileges and flight honors for employees
• Employee-led Business Resource Groups fostering community and inclusion

Qualifications

Minimum Requirements

• Bachelor's degree in Engineering, Business, or a related field — or equivalent relevant work experience totaling four years.
• 2+ years of experience in an Analyst, Operations, Consulting, or Engineering role.
• 2+ years of experience in a salaried (non-hourly) Analyst, Operations, Consulting, or Engineering role.
• Project leadership experience with demonstrated ability to deliver results.
• Strong communication skills with the ability to build relationships and engage effectively with leaders and front-line employees from diverse cultures and working departments.
• Effective business writing and presentation skills, with confidence engaging all levels of management.
• Intermediate proficiency in Microsoft Excel and PowerPoint.
• Self-starter with the ability to execute independently and collaborate effectively within a team environment.
• Willingness and ability to work non-standard hours, including peak periods, to support a global 24/7/365 operation.
• Ability to work in both controlled and uncontrolled operational environments.
• Willingness to work full-time at an airport-based location.
• Legal authorization to work in the United States without sponsorship.
• Strong, reliable attendance is essential; remote or hybrid work options are not applicable to this role.
• Successful completion of an interview process required to meet job qualifications.

Preferred Qualifications

• Bachelor's or master's degree in a relevant discipline.
• 2+ years of Industrial Engineering work experience.
• 2+ years of experience in airline catering, airport operations, manufacturing, or related operations in a salaried (non-hourly) capacity.
• HACCP, PCQI, or similar food safety certifications.
• Fluency in more than one language.

Our Culture and Commitment to Diversity

arenaflex is an equal opportunity employer. We value diverse experiences, perspectives, and backgrounds, and we encourage every individual who meets the minimum qualifications to apply. While having the "ideal" qualifications can make for a stronger candidate, we welcome applicants who may not check every box — we are always looking for individuals who will bring fresh ideas and unique contributions to the table.

Our commitment extends beyond compliance. arenaflex recruits, hires, trains, compensates, and promotes based on merit, qualifications, and performance — regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status, or any other protected characteristic as required by applicable law. We ensure that individuals with disabilities are provided reasonable accommodations to participate in the application and screening process, and to perform essential job functions.

Career Growth and Development

At arenaflex, we believe in investing in our people. Joining our team means access to ongoing professional development, mentorship opportunities, and a clear pathway for advancement within a global organization. Whether you aspire to deepen your expertise in operations management, transition into a leadership role, or expand into cross-functional areas such as strategy, supply chain, or safety, arenaflex provides the resources, training, and support to help you achieve your goals.

Our employees are empowered to take ownership of their careers through continuous learning programs, leadership development initiatives, and exposure to high-impact projects across our global operations.

Why Join arenaflex?

Choosing arenaflex means joining a community of passionate professionals dedicated to excellence, innovation, and making a meaningful impact. You'll work alongside talented colleagues from diverse backgrounds, tackle challenging and rewarding projects, and contribute to an organization that truly values its people. With competitive compensation, comprehensive benefits, and unique travel privileges, arenaflex is not just a workplace — it's a place where careers flourish and ambitions take flight.

How to Apply

If you are a motivated operations professional ready to take the next step in your career, we encourage you to apply today. Bring your expertise, your passion, and your commitment to excellence — and discover what it means to be part of the arenaflex team. We look forward to welcoming you aboard.