Live Chat Sales & Booking Operations Specialist – Agent Channel Management and Event Coordination at arenaflex

About arenaflex

At arenaflex, we are passionate about delivering world-class experiences that bring communities together. As a leading innovator in live entertainment, hospitality, and event production, arenaflex operates at the intersection of sales strategy, talent coordination, and customer engagement. Our portfolio spans iconic venues, immersive attractions, and premium hospitality experiences that draw millions of guests each year.

The digital landscape has fundamentally transformed how customers discover, book, and engage with live events and entertainment experiences. That is why arenaflex is investing in dynamic, customer-centric professionals who can blend real-time chat support with strategic sales operations. If you thrive in fast-paced environments, love connecting with people, and have a passion for driving revenue growth while delivering exceptional service, this opportunity at arenaflex is designed for you.

We are seeking a motivated, detail-oriented, and sales-driven Live Chat Sales & Booking Operations Specialist to join our expanding team. In this hybrid role, you will serve as the digital voice of arenaflex, engaging prospective customers through live chat while simultaneously supporting our broader agent channel sales strategy, event booking operations, and vendor coordination efforts.

Key Responsibilities

Live Chat Customer Engagement and Sales Support

• Respond promptly and professionally to inbound live chat inquiries from prospective customers, providing accurate information about arenaflex venues, events, booking options, and packages.
• Convert live chat conversations into qualified leads and confirmed bookings by understanding customer needs, recommending appropriate offerings, and guiding them through the reservation process.
• Maintain a high standard of written communication that reflects the arenaflex brand voice, ensuring every interaction is courteous, informative, and persuasive.
• Document all customer interactions, lead status updates, and follow-up actions in the CRM system to ensure seamless handoff to the booking and sales teams.
• Proactively identify upsell and cross-sell opportunities during live chat sessions to maximize revenue per customer interaction.

Agent Channel Sales Strategy and Vendor Management

• Ensure that all agent vendors fully understand and execute the arenaflex sales strategy, with clearly defined sales goals and performance benchmarks.
• Train, motivate, and monitor agent vendors to achieve or exceed planned sales budgets for the agent channel.
• Maintain the agent channel portfolio effectively to avoid potential conflicts with other sales team members and ensure equitable lead distribution.
• Communicate new product offerings, promotional campaigns, and pricing updates to the sales team, gathering product feedback to inform future strategy.
• Motivate a team of sales professionals to consistently meet or exceed sales goals through coaching, performance tracking, and recognition.

Event Booking and Operational Coordination

• Assist the booking team in sharing information with Contract Managers for various venues, including drafting, tracking, and summarizing deal points.
• Provide day-to-day support of all event scheduling and booking functions, including pro formas, offers, tour histories, event-related contracts, and post-event summaries.
• Work in an integrated manner with property management to understand demographics, branding, and booking objectives for each venue.
• Prepare orders to replenish stock at bars to pre-determined par levels, ensuring seamless event-day operations.
• Create and manage reports and spreadsheets as needed to track various booking, scheduling, and sales activities.

Talent Liaison and Audition Coordination

• Serve as arenaflex's liaison to talent and coordinate flawless execution of the audition process, from scheduling to final selection.
• Assist in finding, securing, and onboarding outside vendors and performers to appear in the park or at special events.
• Maintain clear documentation of talent agreements, audition outcomes, and performance schedules.

Industry Relations and Event Hosting

• Host industry and civic leaders at world-class arenaflex events, ensuring VIP experiences that strengthen partnerships and community relationships.
• Represent arenaflex professionally at industry functions, trade shows, and networking events as needed.
• Navigate in, on, or around scenic elements associated with specific shows and acts in potentially dark and restricted spaces when supporting live event operations.

Physical and Operational Requirements

• Perform tasks that require standing and/or moving at a fast pace for periods of up to eight hours during event support activities.
• Maintain flexibility to work evenings, weekends, and holidays as required by event schedules and peak booking periods.
• Adapt quickly to changing priorities in a dynamic, customer-facing environment.

Essential Qualifications

• Proven experience in live chat support, customer service, sales, or a related role, preferably within the entertainment, hospitality, or events industry.
• Exceptional written communication skills with the ability to type quickly and accurately while maintaining a professional tone.
• Strong understanding of sales principles, lead conversion strategies, and customer relationship management.
• Demonstrated ability to manage multiple priorities, deadlines, and tasks in a fast-paced environment.
• Proficiency with CRM platforms, booking software, spreadsheets, and reporting tools.
• Excellent interpersonal skills with the ability to motivate, coach, and collaborate with sales teams, vendors, and cross-functional partners.
• Strong organizational skills with meticulous attention to detail in contract drafting, deal tracking, and post-event summaries.

Preferred Qualifications

• Prior experience in entertainment venue operations, theme park hospitality, or live event production.
• Familiarity with talent management, audition coordination, or performer booking workflows.
• Background in vendor onboarding, training, and performance management.
• Experience working with property management teams to align sales strategy with venue branding and demographics.
• Knowledge of bar operations, inventory replenishment, and pre-event preparation processes.

Skills and Competencies for Success

• Customer-Centric Mindset: A genuine passion for helping customers and creating memorable experiences that drive loyalty and repeat bookings.
• Sales Acumen: The ability to identify opportunities, overcome objections, and close sales through both digital and in-person channels.
• Adaptability: Comfort navigating shifting priorities, tight deadlines, and evolving customer needs in a high-energy environment.
• Collaboration: A team player who thrives in cross-functional settings, working seamlessly with sales, booking, property management, and talent teams.
• Technical Proficiency: Skilled in live chat platforms, CRM systems, Microsoft Office Suite, and data reporting tools.
• Communication Excellence: Clear, concise, and persuasive written and verbal communication skills tailored to diverse audiences.
• Problem-Solving: Resourceful and solution-oriented, with the ability to think on your feet and resolve issues quickly.

Career Growth and Learning Opportunities at arenaflex

At arenaflex, we believe our people are our greatest asset. When you join our team, you gain access to a robust professional development ecosystem designed to help you grow your career and expand your skill set. We offer:

• Structured onboarding and mentorship programs led by experienced sales and operations leaders.
• Ongoing training in advanced sales techniques, customer experience best practices, and industry trends.
• Clear career pathways into senior sales roles, event management, vendor partnerships, and operations leadership.
• Cross-departmental exposure that allows you to build a versatile portfolio of skills across live entertainment, hospitality, and digital customer engagement.
• Tuition reimbursement and certification support for relevant professional development programs.

Work Environment and Company Culture

The arenaflex culture is built on creativity, collaboration, and a shared commitment to excellence. We celebrate diversity, encourage innovation, and foster an inclusive environment where every team member's voice is heard and valued. Our workplace combines the energy of live entertainment with the discipline of a results-driven sales organization, creating a unique atmosphere where no two days are ever the same.

You will work alongside passionate professionals who care deeply about delivering unforgettable experiences for our guests and partners. Whether you are engaging customers through live chat, supporting a major event, or coaching a vendor team, your contributions at arenaflex will have a tangible impact on the success of our business and the satisfaction of millions of guests.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package that recognizes the value of your skills and contributions. While specific benefits vary by location and role, our team members typically enjoy:

• Competitive base salary with performance-based bonus opportunities tied to sales targets.
• Comprehensive medical, dental, and vision insurance plans.
• Generous paid time off, including vacation, sick leave, and holidays.
• Retirement savings plan with company match.
• Exclusive discounts on arenaflex events, venues, and hospitality experiences.
• Wellness programs, employee assistance resources, and work-life balance initiatives.
• A vibrant, supportive workplace with regular team-building events and recognition programs.

How to Apply

If you are ready to bring your sales talent, customer service expertise, and operational savvy to a company that values innovation and impact, arenaflex wants to hear from you. This is your opportunity to join a forward-thinking team that is reshaping how customers experience live entertainment and event booking in the digital age.

Take the next step in your career and become part of the arenaflex story. Apply today and help us create extraordinary experiences for every guest, every event, and every conversation.