Remote Part‑Time Customer Experience Agent – Night & Weekend Shifts – $20/hr – Home‑Dining Innovation at arenaflex

Why arenaflex? – Join the Future of Home Dining

Imagine a world where gourmet meals from award‑winning chefs arrive at a customer’s doorstep in under thirty minutes. That vision is at the heart of arenaflex, a fast‑growing food‑tech pioneer that is redefining the way people experience restaurant‑quality cuisine at home. Backed by leading venture capital and driven by a team of seasoned entrepreneurs from technology, culinary arts, and logistics, arenaflex is building a new “Fast‑Fine” category that blends speed, quality, and convenience. As a remote‑first company, we empower talent across the United States to work from wherever they thrive, while fostering a collaborative, inclusive, and mission‑driven culture.

Position Overview – Remote Part‑Time Customer Experience Agent

We are seeking detail‑oriented, service‑driven individuals to become the voice of arenaflex’s Customer Experience (CX) team. In this role, you will engage customers across phone, conversational messaging (SMS and Apple Business Chat), and email, delivering hospitality that exceeds expectations. You will be a problem‑solver, brand ambassador, and product expert, helping diners enjoy seamless, delightful experiences with our platform. This is a remote, part‑time opportunity open to candidates residing in Florida, New Jersey, or New York, with a commitment of at least 20 hours per week.

Key Responsibilities

• Real‑time Customer Service: Provide prompt, courteous assistance via phone, SMS, Apple Business Chat, and email, ensuring each interaction reflects arenaflex’s high standards of hospitality.
• Issue Resolution: Diagnose and resolve customer concerns quickly, following department Standard Operating Procedures (SOPs) while maintaining a personalized touch.
• Product Mastery: Become an expert on arenaflex’s restaurant partners, ordering platform, and delivery logistics, staying current with new menu launches and platform updates.
• Tool Proficiency: Learn and navigate arenaflex’s backend systems, including Zendesk or comparable help‑desk software, and suggest workflow improvements to enhance efficiency.
• Data‑Driven Insight: Capture and report on emerging customer trends, feedback, and pain points to inform product and service enhancements.
• Performance Excellence: Meet and exceed individual and team metrics, such as First Contact Resolution, Customer Satisfaction (CSAT) scores, and average handling time.
• Collaboration: Partner with cross‑functional teams—including product, operations, and marketing—to relay customer insights that drive continuous improvement.

Essential Qualifications

• Minimum 18 years of age and legally authorized to work in the United States.
• Exceptional organizational skills with a keen eye for detail.
• Creative problem‑solving ability; comfortable thinking outside the box to resolve complex issues.
• Strong verbal and written communication skills; adept at asking probing questions and guiding customers through troubleshooting steps.
• Tech‑savvy: proficient in navigating multiple browser tabs, windows, and CRM platforms.
• Empathy and adaptability: able to tailor communication style to diverse audiences.
• Weekend availability and willingness to work night‑shift schedules (shifts typically start at 10 AM, 4 PM, 5 PM, or 6 PM ET).
• Reliable remote work environment, including a quiet workspace and stable high‑speed internet connection.

Preferred Qualifications & Nice‑to‑Have Skills

• Experience with Zendesk, Freshdesk, or similar help‑desk software.
• Prior experience in a fast‑paced, customer‑facing role within e‑commerce, food delivery, or hospitality.
• Familiarity with conversational messaging platforms such as Apple Business Chat.
• Demonstrated ability to meet performance targets in a metrics‑driven environment.
• Passion for food, culinary trends, and the mission of making high‑quality dining accessible to all.

Work Schedule & Training

Shifts are five hours long, with a set schedule that may begin at 10 AM, 4 PM, 5 PM, or 6 PM Eastern Time. You must be able to commit to at least 20 hours per week. New hires will start training on September 16th, with the first two weeks of onboarding occurring Monday‑through‑Thursday from 2 PM‑7 PM ET. Training covers arenaflex’s product suite, communication best practices, and the technical tools you’ll use daily.

Compensation & Benefits

• Hourly Rate: $20 per hour, with a 1.5× pay rate on company‑observed holidays.
• Learning & Development: Access to online courses, webinars, and mentorship programs to advance your career in customer experience and beyond.
• Equity Participation: Eligible employees may receive stock options, aligning personal success with arenaflex’s growth.
• Employee Discounts: Enjoy exclusive discounts on arenaflex meals and partner restaurant offerings.
• Flexible Remote Work: Work from home in Florida, New Jersey, or New York with a supportive infrastructure.
• Additional Perks: Health‑wellness resources, virtual team events, and a culture that celebrates diversity and inclusion.

Career Growth & Learning Opportunities

arenaflex invests heavily in its people. As a Customer Experience Agent, you will have clear pathways to advance into senior support roles, team leadership, or specialized positions such as Quality Assurance Analyst, Training Specialist, or Product Operations Coordinator. Our internal mobility program encourages employees to explore cross‑functional projects, giving you exposure to product development, data analytics, and strategic planning. Continuous learning is supported through a dedicated budget for certifications, conferences, and skill‑building workshops.

Culture & Values at arenaflex

Our culture is built on four pillars: Innovation, Hospitality, Inclusion, and Impact. We celebrate curiosity, encourage bold ideas, and reward collaborative problem‑solving. Diversity, equity, and inclusion are not just buzzwords—they are woven into every hiring decision, performance review, and team interaction. We believe that a varied workforce fuels creativity and better serves our diverse customer base. arenaflex also champions social responsibility, partnering with local food banks and sustainability initiatives to give back to the communities we serve.

Application Process & Next Steps

If you are energized by a fast‑growing business, love solving problems for real people, and want to be part of a mission‑driven team that is reshaping home dining, we want to hear from you. To apply, click the link below, submit your resume, and answer a few brief screening questions. Our hiring team will review your application, conduct a virtual interview, and guide you through the Automated Employment Decision Tool (AEDT) assessment, which evaluates your fit for the role based on skills, experience, and alignment with arenaflex’s values.

Apply Now – Join arenaflex’s Customer Experience Team!

Commitment to Fair Hiring Practices

arenaflex is an equal‑opportunity employer. We hire based on potential, merit, and a commitment to diversity, equity, and inclusion. We do not discriminate on the basis of race, color, religion, gender identity or expression, sexual orientation, national origin, age, veteran status, disability, or any other protected characteristic. If you require accommodations during the interview process, please let us know—we are happy to work with you to ensure an accessible experience.

Ready to Make an Impact?

At arenaflex, every interaction you have with a customer contributes to a larger story of culinary delight and convenience. Join us, and help millions of diners discover the joy of restaurant‑quality meals without leaving their homes. Your voice matters—apply today and start shaping the future of food.