[Remote] Service Sales Specialist

Note: The job is a remote job and is open to candidates in USA. ABB is a company that empowers industries to run leaner and cleaner. As a Service Sales Specialist, you will be responsible for driving revenue growth by establishing customer relationships, assisting sales personnel, and supporting closing orders while achieving sales targets.

Responsibilities

• Exhibit a positive, friendly, and helpful attitude with customers and partners, being sensitive to their needs. Establish and maintain customer relationships, learning and evaluating customer operations to identify objectives, requirements, and preferences
• Assist outside sales personnel with quotations, order processing/management, customer interactions, and internal communication with ABB factories and Aftermarket teams. Work with Commercial Proposal Managers, Application Engineers, and Customers as required
• Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails
• Field website-generated service requests. Route qualified opportunities to the appropriate sales managers for further development and closure
• Collaborate with Sales Directors to strengthen relationships with ABB partner organizations (IBC, Critical Power, Utility, etc.). Coordinate with Aftermarket Parts Channel Managers and Sales as required
• Support closing orders and achieving quarterly and yearly sales targets
• Generate Standard and Configured to Order proposals. Assist the front-end sales team in new customer setup and existing customer account changes
• Work with factory teams to secure material pricing as necessary. Process product & service quotations and drive continuous follow-up throughout the customer's purchasing cycle. Process orders once received and ensure proper handoff to operations
• Gather and report information regarding the company, competitors, pricing, products, and market trends to management, assisting in planning, tracking, and implementing sales strategies and developing new markets
• Maintain attention to detail and quality to meet deadlines consistently

Skills

• Bachelor's Degree from an accredited university or college with 2 years of sales or marketing experience, or a High School Diploma/GED with a minimum of 4 years of sales or marketing experience
• Candidates must already have a work authorization that would permit them to work for ABB in the US
• Experience in proposal or quote development, sales support, or order administration is strongly preferred
• General knowledge of power transmission & distribution products/systems is preferred
• Previous experience with business-to-business customer support is preferred
• A Bachelor's Degree in Engineering or another technical discipline is preferred
• Salesforce experience preferred
• Experience with Empower and SAP tools are preferred

Benefits

• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
• Choice between two dental plan options: Core and Core Plus
• Vision benefit
• Company paid life insurance (2X base pay)
• Company paid AD&D (1X base pay)
• Voluntary life and AD&D – 100% employee paid up to maximums
• Short Term Disability – up to 26 weeks – Company paid
• Long Term Disability – 60% of pay – Company paid.  Ability to “buy-up” to 66 2/3% of pay.
• Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
• Parental Leave – up to 6 weeks
• Employee Assistance Program
• Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
• Employee discount program
• 401k Savings Plan with Company Contributions
• Employee Stock Acquisition Plan (ESAP)
• ABB provides 11 paid holidays.  Vacation is provided based on years of service for hourly and non-exempt positions.  Salaried exempt positions are provided vacation under a permissive time away policy.

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