[Remote] Salesforce Administrator
Note: The job is a remote job and is open to candidates in USA. RMI is seeking a Salesforce Administrator to lead their Salesforce ecosystem in partnership with various teams. This role involves providing technical leadership for Salesforce and its integrations, driving CRM strategy, and ensuring the platforms support organizational goals effectively.
Responsibilities
- Own the Salesforce ecosystem, including strategic roadmap planning aligned with organizational goals, serving the Development and Strategic Engagement team as a primary client
- Support portfolio level goals in line with internal client team norms and operational plans for relationship and pipeline management
- Serve as senior technical lead for Salesforce and associated platforms (Marketing Cloud, FormAssembly, Tableau, Revenue Grid, Dun & Bradstreet, GoFundMe Pro, etc.)
- Partner with leadership and stakeholders to identify, prioritize, and deliver system enhancements
- Lead end-to-end project management for all Salesforce enhancements, including requirements gathering, prioritization, solution design, stakeholder alignment, testing, deployment, and post-launch adoption
- Lead governance and steering committee processes to guide platform evolution
- Drive Salesforce adoption, data quality improvements, data enhancement, and business process optimization
- Develop documentation, business processes, best practices, and user training programs
- Oversee platform maintenance, releases, storage management, and license optimization
- Ensure system reliability, data integrity, and security
- Provide advanced user support and troubleshoot complex technical issues
- Manage vendor relationships and contracts related to Salesforce and connected tools
- Oversee vendors doing project work in the ecosystem
- Design and maintain internal CRM dashboards and reports to support fundraising, communications, programs, and operations
- Data hygiene of CRM: de-dupes of leads/contacts, data enhancement of key account/contact fields
- Building out API and SFTP integrations with Salesforce products
- Architect custom fields for seamless analytics and reporting end uses
- Manage data feeds and integrations for business intelligence and data analysis projects, including Salesforce and Marketing Cloud APIs
- Own Salesforce integration strategy
- Oversee development of integrations using Workday Studio, EIB, Salesforce APIs, Marketing Cloud Automation Studio, Azure resources, and custom code
- Serve as primary liaison to integration vendors
- Manage integration development resources (internal or external)
- Troubleshoot integration issues, perform root cause analysis, and document resolutions
- Act as the technical bridge between IT, Programs, Development, Communications, Finance, and People teams relating to processes touching our Salesforce and Marketing cloud systems
- Work in close partnership with the Director of Development Operations on enhancements and troubleshooting in support of the Development and Strategic Engagement team
- Lead process-improvement workshops and drive measurable operational efficiencies
- Guide and mentor power users to expand effective platform utilization
- Manage new system implementations and enhancements across the organization
- Collaborate with other members of the business systems team where necessary
Skills
- Bachelor's degree or equivalent experience
- 5+ years of Salesforce administration experience
- Demonstrated experience owning CRM strategy and driving user adoption
- Strong expertise in Salesforce configuration, customization, and reporting
- Experience designing and supporting enterprise system integrations
- Workday implementation and integration experience (Studio, EIB, Core Connectors)
- Experience with building API calls to Salesforce and Marketing Cloud
- Proficiency with scripting/coding languages including Apex, and R
- Experience with Azure Blob or similar cloud storage technology, Cyberduck or similar SFTP tool, SOQL, MySQL or similar database technologies
- Proven project leadership and cross-functional collaboration skills
- Strong analytical, documentation, and communication abilities
- Experience working with and managing vendors and contractors
- Salesforce Administrator and Advanced Administrator certifications
- Sales Cloud Consultant or Platform App Builder certification
- Workday certifications
- Experience in nonprofit or global organizations
Benefits
- Annual bonus target of 10%
- Merit-based increases
- Medical, dental, vision insurance
- 403b retirement match with immediate vesting
- Group life, AD&D, and short- and long-term disability
- Optional voluntary life, AD&D and accident plans
- Health savings or flexible spending accounts
- Fertility and hormonal health support
- Mental health and wellness support
- Comprehensive leaves of absence (including generous parental leave)
- Generous paid time off and sick leave
- Paid sabbatical leave
- Regional holidays with at least one extended break in each geography
- Work from home and home technology allowances
- Learning & development opportunities (LinkedIn Learning and an annual individual professional development budget)
- Potential for bonuses and merit increases
- Discount marketplace (gym memberships, pet insurance, etc.)
- Hybrid / remote work options
- Team retreats and geographic meetups
- Rewards and recognition programs
Company Overview
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