[Remote] Technical Sales Manager

Note: The job is a remote job and is open to candidates in USA. Hayward Holdings, Inc. is the largest manufacturer of residential swimming pool equipment in the world, and they are seeking a Technical Sales Manager to provide field-based support for their pool products. The role involves collaborating with sales managers, managing service networks, and driving customer satisfaction and sales growth in the Riverside County/Palm Desert area.

Responsibilities

• Partner with DSMs, BDMs, and the RSTM to create and execute market-specific sales and service strategies
• Identify opportunities to grow sales within specific product categories, customer segments, or markets
• Conduct regular business review meetings to evaluate progress, address gaps, and adjust plans
• Implement initiatives to enhance the Hayward experience, including aftermarket support, training, and service network optimization
• Build, train, and maintain a robust network of service providers to perform repairs and support Hayward products
• Identify and recruit service providers to address network gaps
• Serve as a technical resource and resolve escalated service issues
• Train service providers directly or in collaboration with the RSTM
• Manage territory budgets and contribute to annual sales planning
• Support trade customers, including builders, retailers, dealers, and service providers, to achieve sales goals
• Conduct customer visits with DSMs to strengthen relationships and onboard new dealers
• Facilitate training events and participate in trade shows and other local events to engage customers
• Act as the local corporate presence for technical services, proactively managing customer relationships through site visits, feedback, and training
• Address and resolve escalated customer service issues
• Conduct on-site repairs or education sessions as needed

Skills

• High school diploma required; 4-year degree or pool industry experience preferred
• 3+ years of technical experience in the pool industry, ideally in a field-management role
• Expertise in swimming pool products, repairs, and applications. Proficiency in business tools and reporting systems
• Strong skills in problem-solving, collaboration, and project management
• Reside within Riverside County to facilitate effective coverage

Company Overview