[Remote] Technical Program Manager, Service Infrastructure

Note: The job is a remote job and is open to candidates in USA. Stripe is a financial infrastructure platform for businesses, aiming to increase the GDP of the internet. As a Technical Program Manager in Infrastructure, you will drive large-scale technical programs that improve internal platforms, collaborating with engineering and product management leaders to deliver effective solutions that enhance product engineering teams across Stripe.

Responsibilities

• Work with teams across the organization to understand pain points in their infrastructure usage to find common ideas and work to create solutions that span multiple domains
• Define and produce high-quality written proposals, communications, and documentation
• Help define the frameworks, async platforms, and tooling used to write and operate all Stripe products
• Partner with Engineering Managers, Tech Leads, Engineers, and other Technical Program Managers to define, scope, and drive large migration programs to conclusion
• Play a key part in shaping the technical design, predicting technical roadblocks by collaborating with engineers, and identifying trade-offs
• Develop, implement, and iterate on program management techniques, frameworks, and KPIs to achieve goals with well-defined success criteria
• Elevate the execution muscle of engineering teams around you. Train them to be better at delivery where needed
• Help influence peers and stakeholders and build consensus while dealing with ambiguity
• Leverage data and acquired knowledge to drive strategic decisions at an engineering leadership level
• Create widely circulated plans, driving consistency, clarity, and building alignment across teams
• Operationalize and execute critical cross-functional programs spanning Stripe engineering organizations

Skills

• 7+ years of software engineering, systems engineering, or technical program management experience
• Experience with developer products or open-source projects
• Experience in distributed systems, software libraries and frameworks, and service-oriented architectures
• Excellent problem-solving skills. You digest complex information, distill it, and make recommendations and proposals
• You have a track record of providing program management during all phases of software development from kickoff to launch, demonstrating critical thinking, challenging the norms, and thought leadership
• You have very strong written and verbal communication skills, building strong relationships with stakeholders, teams, and senior leaders around the organization
• You drive internal and external process improvements across multiple teams and functions and bring a wealth of experience, opinions, proposals, and best practices
• Experience operating autonomously and rapidly and leading large-scale efforts across multiple teams and functions, with stakeholders in different disciplines across time zones
• You're comfortable working in a fast-changing environment as the AI tool chain continues to evolve
• Experience in core infrastructure such as database, cloud compute, networking, and services
• You're flexible in your approach to technical program management and adapt to what your customers need
• Background in technical program management, specifically working in software infrastructure
• You're comfortable working with geographically distributed teams
• You're empathetic to customer needs but visionary enough to not just deliver a faster horse
• You're excited about collaborating with teammates across Stripe's organization

Company Overview